2nd Line Support Engineer

<div><p><span><strong><em>If you are analytical, customer-focused and confident working in a busy technology environment, this is a great opportunity to contribute to a world-class institution at the heart of London.</em></strong></span></p></div><div><p></p></div><div><p><span><strong>The Role</strong></span></p></div><div><p>London Business School is looking for a 2nd Line Support Engineer to join our Technology team and help deliver reliable, high-quality digital support across the School.</p><p>In this role, you will provide specialist technical support across end-user computing, core applications and platforms. You will act as an escalation point for the Service Desk, resolving more complex technical issues and helping to maintain secure, stable and efficient technology services.</p><p>You will support Windows, macOS, Android and mobile devices, assist with application deployment, patching and asset management, and provide administration across Microsoft products, email platforms and business applications. You will also work with internal teams and third-party suppliers to resolve complex issues and improve service delivery.</p><p></p></div><div><p><span><strong>Main Responsibilities</strong></span></p></div><div><ul><li class="MsoNormal"><p><span>Timely and effective resolution of 2nd line incidents and service requests in line with defined SLA’s.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Reduction in recurring device and application issues.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Accuracy of asset, licence and configuration records.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Compliance with patching, security and operational standards.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Quality and currency of technical documentation.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Positive feedback from Service Desk colleagues and end users.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Improvements to processes and procedures in own area of specialism.</span></p></li></ul></div><div><p></p><p><span><strong>Who We Are Looking For</strong></span></p></div><div><ul><li class="MsoNormal"><p><span>Demonstrable experience in a 2nd line IT or EUC support role.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Strong working knowledge of Windows, macOS and mobile platforms.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Proven experience administering Microsoft Intune for device management, configuration and compliance.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Experience supporting Microsoft 365 services, including Teams, SharePoint and Entra ID.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Experience with MDM solutions and device lifecycle management.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Experience troubleshooting business applications and managing software deployments.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Strong analytical and problem</span>‑<span>solving skills.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Good communication skills and a customer</span>‑<span>focused approach.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Good project management skills.</span></p></li></ul><ul><li class="MsoNormal"><p><span>Budget management experience</span></p></li></ul><ul><li class="MsoNormal"><p><span>Microsoft Certified: Endpoint Administrator Associate (MD</span>‑<span>102)</span> <br><span>(or previous Microsoft Intune / Modern Desktop equivalent)</span></p></li></ul><p></p><p><span><strong>Benefits You Can Enjoy</strong></span></p></div><div><ul><li><p><span>Generous annual leave of 27 days plus extra days between Christmas and New Year</span></p></li></ul></div><div><ul><li><p><span>USS pension, 14.5% employer contribution (in return for employee enrolment and contribution)</span></p></li></ul></div><div><ul><li><p><span>Free onsite gym and swimming pool</span></p></li></ul></div><div><ul><li><p><span>Amazing range of professional development to support your career path</span></p></li></ul></div><div><ul><li><p><span>Enhanced cycle to work scheme</span></p></li></ul></div><div><ul><li><p><span>Wellbeing offering to support your physical, mental and financial health</span></p></li></ul></div><div><p></p></div><div><p><span>At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.</span></p></div><div><p><span><br>For this role specifically, you will be expected to be on campus full time.</span></p></div><div><p><span>We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work</span></p><p><span><strong>Why London Business School?</strong></span></p></div><div><p><span>London Business School; a global and vibrant business community based in three of the world’s most dynamic cities, London, Dubai and Riyadh. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.</span></p><p></p></div><div><p><span><strong>Our commitment to driving inclusion and belonging</strong></span></p></div><div><p><span>We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.</span></p></div><div><p><span>Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.</span></p><p><span>Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.</span></p><p></p></div><p><a target="_blank" href="https://lbsdata.egnyte.com/dl/PppChmWjFgt6">View London Buisness School Benefits</a></p><p><a target="_blank" href="https://lbsdata.egnyte.com/dl/q4Xfr3CMqpfK">View Job Description</a></p><div><p><span><strong>Competitive Salary dependent upon experience</strong></span></p><p><span><strong>Closing date: 20th October 2026</strong></span></p></div>

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