Admin co-ordinator
Applications are invited for the post of Admin Coordinator at University College London Hospitals based at Westmoreland Street Hospital . The ideal candidate will be motivated and enthusiastic, with a passion for high-quality patient care, and the ability to work under pressure as part of a multi-disciplinary team.
This role is responsible for coordinating the cystectomy pathway and ensuring patients are booked promptly. It offers an excellent opportunity for a highly organized and conscientious individual to be part of a busy team providing administrative support to the cancer service.
The successful candidate must have experience working as an administrator in an NHS or private organization, possess excellent communication skills, and be able to follow instructions from multiple sources. The candidate should be able to prioritize their workload and work independently.
Main duties of the job
As an Admin Coordinator, you will be responsible for coordinating patients through the cystectomy pathway, ensuring outpatient appointments and surgical admissions are scheduled promptly according to clinical guidance. You will need to book patients within tight timeframes, maintaining oversight of demand and capacity. Flexibility to cover other team members as needed is essential.
You will be expected to suggest improvements to enhance service quality and evaluate these collaboratively with your team leader. Creating and validating record-keeping processes is also part of your responsibilities.
You will work closely with the UroOncology admin and clinical teams to ensure efficient service delivery and compliance with cancer waiting time targets.
The main tasks include:
• Booking appointments and surgical admissions timely and flagging capacity issues
• Communicating effectively with patients
• Responding to queries via phone and email
• Showing compassion and empathy
• Maintaining communication with clinicians regarding patient concerns
• Covering for team members during absence
Working for our organization
UCLH NHS Foundation Trust is one of the UK\'s most complex NHS trusts, serving a diverse population. We provide leading acute and specialist services, including cancer, neurological, and women\'s health services across multiple sites, including Westmoreland Street .
We are committed to delivering high-quality patient care, education, and research. Our sustainability pledge aims for a net zero carbon health service by 2031 for direct emissions and 2040 for indirect emissions.
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