Business Analyst - Pension

About Us:

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.

Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Job Details

Experience: 7 to 10 years

Hire Type: Fixed Term

Role Purpose

Provide strong functional business analysis across pensions transformation, regulatory change and operational delivery. The BA will work in the space between analyst and SME, unpicking complex processes, rules and exceptions, and turning them into clear requirements, process designs and delivery ready outputs.

Key Responsibilities

  • Elicit, analyse and document business and functional requirements across pensions administration processes
  • Map current and target state processes, identifying inefficiencies, risks and automation or simplification opportunities
  • Work through pensions complexity, including edge cases, scheme rules and exception handling, and translate it into clear, testable requirements
  • Partner with Project and Programme Managers on regulatory and transformation initiatives, supporting scoping, impact assessment, planning and RAID management
  • Fill the operational analysis and SME gap left by restructuring, acting as a go to analytical resource for operational teams
  • Support the integration of group operations, including process alignment and operating model change
  • Provide analysis support for front book change and backfill where needed
  • Work effectively across onshore and offshore teams, ensuring clear handover, documentation and knowledge transfer
  • Support UAT, defect triage and business readiness through to implementation
  • Engage and manage stakeholders from operations through to senior leadership, communicating clearly and challenging constructively

Essential Skills and Experience

  • 7 to 10 years' experience as a Business Analyst, in a senior or lead capacity
  • Strong functional BA fundamentals: requirements, process modelling, user stories and acceptance criteria, gap and impact analysis
  • Pensions or long-term savings experience (Tier 1 essential; Tier 2 not required, but strong aptitude for absorbing domain complexity is expected)
  • Experience in transformation or change programmes, ideally in regulated financial services
  • Exposure to regulatory change delivery and its governance
  • Confident stakeholder management, with experience working alongside PMs and operational SMEs
  • Excellent written and verbal communication, with a structured, evidence-based approach to problem solving
  • Desirable
  • Knowledge of Pensions
  • Experience in an outsourced administration or BPO environment
  • Background in operations analysis or as a pensions SME before moving into BA work
  • Experience of operational restructuring, insourcing or integration
  • BA certification (e.g. BCS/IIBA CBAP) or Agile/hybrid delivery experience

How To Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

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