At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

The Role: Business Change & Readiness Analyst

The Business Change and Readiness Analyst contributes to a positive environment focused entirely on delivering a great service experience to our customers and advisers. The role will be responsible for working collaboratively in managing business analysis, impact assessment, planning and business readiness to implement change programmes and manage incident remediation successfully on behalf of the operations team. The role is supporting the end‑to‑end change, readiness and business process lifecycle within the operations team and requires a working knowledge of the business operation and systems alongside change and readiness activities.

Main Responsibilities

• Work collaboratively with colleagues and take personal accountability to maintain and enhance controls to support improvement of the overall control environment and customer outcomes.
• Business analysis, strategic planning and readiness activities.
• Change & Incident Management – communicate and manage the impact of change and system incidents across the operations teams, providing coaching and training where necessary.
• Business analytics – interpret operations data and insights to feed into change discussions.
• Use tools and techniques to deliver change in an AGILE environment.
• Support training design and execution.
• Operational design, development and provide recommendations for improvement.
• Business communications between System Support & Readiness, Operational, Transformation and Incident Management teams alongside wider stakeholders.
• Identify operational risks and support solutions to mitigate.
• Lead business readiness activity and manage operational elements of UAT.

Key Knowledge, Skills & Experience

• At least 3‑years’ experience of working in a customer service environment, preferably Financial Services.
• At least 3‑years’ experience of relevant business analysis or business readiness work.
• Experience of supporting complex, diverse, ambiguous, cross‑department high value projects and business change programmes.
• Excellence in Execution – proactively seek ways to improve personal and organisational effectiveness to meet current and future business needs.
• Clear Communication Skills – ability to explain complex information clearly and simply using excellent written and oral communication.
• Think Strategically – take a broad view of the business, industry and customer environment to anticipate and plan for the future.
• Strong attention to detail.
• Approachable and effective at building strong team relationships with experience of resolving conflict, influencing and relationship management at senior levels of the organisation.
• Probing and testing to understand and resolve needs.
• Self‑learner – use the tools provided to improve knowledge and search for information.
• Critical thinking and strong problem‑solving abilities.

Location & Closing Date

Homebased UK, London, Stirling. Closing date: 16 October 2025.

Recruiter

Phoebe Ewers

Disability Confident Leader

M&G is a Disability Confident Leader. We welcome applications from candidates with long‑term health conditions, disabilities or neuro‑divergent conditions. If you opt in to the scheme when applying, you will be offered an interview if you meet the minimum criteria of a job.

Application Contact

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please contact us at careers@mandg.com.

EEO Statement

M&G plc is an Equal Opportunities Employer. All applicants will receive an unbiased assessment based on merit.