<p><strong>Claims Team Lead – Insurance</strong></p><p><strong>Bristol | Hybrid – 2–3 days in the office</strong></p><p><strong>£35,000 – £38,000</strong></p><p><strong>12-month FTC to Permanent | 35 hours per week</strong></p><p><br></p><p>Ready to take the next step in your claims career and start leading others, without moving away from hands-on claims work?</p><p><br></p><p>We’re partnering with a <strong>fast-growing specialist insurance business in Bristol</strong> that is continuing to expand its claims operation.</p><p><br></p><p>They’re now looking for a <strong>Claims Team Lead</strong> to join the team – someone who can combine strong claims handling experience with the ability to <strong>support, coach and motivate others</strong>.</p><p>This isn’t a role where you’ll simply manage from a distance.</p><p><br></p><p>You’ll remain involved in claims yourself while becoming a senior point of contact for the wider team, helping improve performance, develop Claims Handlers and ensure customers continue to receive fair, fast and transparent outcomes.</p><p><br></p><p><strong>What you’ll be doing:</strong></p><p><br></p><p><strong>Leading & supporting the team</strong></p><ul><li>Provide day-to-day supervision, coaching and support to Claims Handlers</li><li>Act as a senior point of contact for escalated claims</li><li>Help onboard and train new team members</li><li>Monitor workloads and support the fair allocation of claims</li><li>Track individual and team performance against KPIs</li><li>Work closely with the Operations Manager to maintain performance and productivity</li><li>Help create an engaged, motivated and high-performing team</li></ul><p><br></p><p><strong>Managing claims</strong></p><ul><li>Assess policy coverage and determine claim validity</li><li>Make settlement decisions and communicate outcomes</li><li>Manage claims through the full lifecycle</li><li>Maintain accurate records and audit trails</li><li>Investigate potentially fraudulent claims</li><li>Liaise with business partners, law firms and other external stakeholders</li></ul><p><br></p><p><strong>Delivering a great customer experience</strong></p><ul><li>Build strong relationships with key stakeholders and business partners</li><li>Provide clear guidance throughout the claims process</li><li>Ensure communication is timely, clear and empathetic</li><li>Handle escalations and complaints professionally</li><li>Help ensure SLAs, quality standards and customer outcomes are consistently achieved</li></ul><p><br></p><p><strong>Making things better</strong></p><ul><li>Support process improvements and operational change</li><li>Help embed new systems and ways of working</li><li>Identify risks or bottlenecks affecting service delivery</li><li>Encourage feedback from colleagues and stakeholders</li><li>Work alongside the Operations Manager to continually improve how the team operates</li></ul><p><br></p><p><strong>What we’re looking for</strong></p><p>You’ll ideally already have experience within <strong>insurance claims</strong> and be ready to take on more leadership responsibility.</p><p><br></p><p>We’d particularly like to speak with people who have:</p><ul><li>Insurance/claims handling experience</li><li>Experience coaching, mentoring or supporting colleagues</li><li>Previous Team Leader, Senior Claims Handler, Supervisor or training experience</li><li>Strong understanding of policy wordings and claims decision-making</li><li>Experience working to SLAs and KPIs</li><li>Excellent customer service and communication skills</li><li>Strong organisation and workload management</li><li>Confidence handling escalations and more complex claims</li></ul><p><br></p><p>Experience within <strong>rent protection, legal expenses or another specialist insurance product</strong> would be useful, but it’s <strong>not essential</strong>.</p><p><br></p><p><strong>Why consider it?</strong></p><p>There’s a really interesting growth story behind this opportunity.</p><p>The initial requirement has come about through <strong>maternity cover</strong>, so they’re keen to get someone started ASAP to allow for a proper onboarding and handover.</p><p><br></p><p>However, with the claims team already growing, they’re also <strong>open to hiring someone permanently</strong> and retaining them beyond the maternity period.</p><p><br></p><p>So, if you’re an experienced Claims Handler who feels ready for that next step into leadership – or you're already leading a claims team and want to join a growing, modern insurance business where you can genuinely make an impact – this could be a great move.</p><p><br></p><p>Interested?</p><p><br></p><p>Click <strong>Apply</strong> or get in touch directly for a confidential conversation.</p>