Overview

Our mission is to help the world work Anywhere, and we are excited to share a new opportunity to join our Client Experience team. In this fast-paced role, you will be at the forefront of supporting small to medium-sized businesses across a range of industries. As a purpose-driven organisation, we are passionate about the power of people and the importance of creating connections. We pledge to always use real people (not bots) in customer-facing interactions.

The Role

The purpose of the role is to deliver customer happiness at every interaction. As a CX Associate, you must be based and working in the UK at all times, operating from your dedicated home workspace. In this role, you will support our clients by answering calls, responding to live chats, booking appointments, and taking messages. You will also have the opportunity to support our clients across the US and Canada.

What we look for

• People who care and are passionate about delivering happiness
• A desire to learn and grow; paid learning time every week to focus on development
• Highly motivated individuals with great attention to detail

What\'s in it for you?

• Amazing colleagues and an environment where things get done
• Pay starts at £12.30 per hour, with increases in line with National Minimum Wage (NMW) adjustments
• A fantastic training programme that equips you with the skills and knowledge you need to succeed
• The freedom and comfort of working from your own home office
• Dedicated paid learning time every week to focus on your growth
• Time to give back, with 2 paid volunteer days per year

When will you work?

• The business operates 24/7, all year round. The permanent position requires a minimum of 32 hours per week, which must include 6 hours every Friday and Saturday.
• There is also the opportunity to work up to 40 hours per week, depending on business needs and your availability.
• You can self-schedule your shifts, giving you flexibility to choose when you work while ensuring cover during the times the business needs it most.
• Your first day with us and the start of training will be Monday, 13th October 2025. This date is fixed and cannot be changed.
• You must be free to attend the full two weeks of training.

What you need to do your best work with us

To Do Your Best Work With Us, You\'ll Need

Internet Connection

• A fast and reliable cable or fibre connection dedicated to work.
• Minimum speeds: 10 Mbps download / 4 Mbps upload.
• Must be wired with an Ethernet cable (WiFi alone isn’t enough).
• Not allowed: satellite internet, mobile hotspots (MiFi), WiFi extenders, shared connections, or VPNs.

Computer Specifications

• Screen resolution 1280x800 or higher.
• Processor 2.0 GHz or faster (not supported: Chromebooks, Intel Atom, Celeron, Intel N Series, AMD A4/A6/A9, AMD C+G family, or Snapdragon).
• Memory: 8 GB RAM or more.
• Start-up time under 3 minutes.
• Operating system:
• Windows 11 (64-bit)
• Mac (2017 or newer) running Big Sur or Monterey

Webcam

• Required for training sessions and meetings. A mobile phone camera cannot be used.

A personal mobile phone is required for secure logins (two-factor authentication).

Whats Next

Think this sounds like the perfect fit for you? Apply today!

Instead of a cover letter, submit a short, 2-minute introduction video so we can get to know you better. The next stage is a short interview with our recruitment team. If successful at the interview, you\'ll be invited to complete some online skills testing. If you pass the skills tests, we\'ll carry out IT checks to ensure you have the right equipment and internet connection for the role. Once all checks are completed and passed, we will send you a conditional offer of employment.

Applications for this position will close on Tuesday, 23rd September 2025. However, we will review applications and progress candidates as they apply, so please submit your application as soon as possible. Training for successful candidates will begin on Monday, 13th October 2025. We can\'t wait to hear from you!

LNKD1_UKTJ