Cognigy Specialist

We're seeking an experienced Cognigy Virtual Agent Engineer to join a major organisation undergoing significant investment in Conversational AI, Generative AI and automation technologies.This is a hands-on delivery role where you'll be responsible for developing advanced chatbot and voicebot capabilities, integrating enterprise platforms, and helping internal engineering teams build long-term expertise in AI-powered customer and employee engagement solutions. The successful consultant will play a key role in enabling the organisation to establish a sustainable Conversational AI capability and Centre
Key Responsibilities

  • Design, develop and enhance chatbot and voicebot solutions using Cognigy.AI
  • Integrate Cognigy with Azure OpenAI, Azure AI Search and enterprise platforms
  • Deliver practical mentoring and technical enablement to internal engineering teams
  • Design and implement Retrieval Augmented Generation (RAG) solutions
  • Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows
  • Build secure, scalable and compliant Generative AI solutions
  • Document best practices, standards, SOPs and operational processes for ongoing support and governance
  • Support integrations with contact centre, CRM, knowledge management and service management platforms

Required Experience

  • Extensive experience delivering Cognigy chatbot and voicebot solutions
  • Strong experience integrating Cognigy with enterprise systems and APIs
  • Proven background delivering Conversational AI transformation initiatives
  • Experience working with contact centre and telephony technologies
  • Strong automation and systems integration capability
  • Experience creating operational documentation, support models and governance frameworks
  • Hands-on Azure OpenAI experience
  • Strong understanding of Large Language Models (LLMs) and Prompt Engineering
  • Experience designing and implementing RAG architectures
  • Experience with Azure AI Search and knowledge retrieval solutions
  • Understanding of Responsible AI, governance and enterprise security considerations

Desirable Experience

  • NICE CXone integration experience
  • Microsoft Teams integrations
  • CRM platform integrations
  • IT Service Management platform integrations
  • Experience developing AI-powered employee assistants and service desk automation solutions

What's on Offer?

  • £600-£650 per day
  • Outside IR35
  • Initial 6-month engagement
  • Hybrid working 2 days per week on-site in the Midlands
  • Opportunity to shape a large-scale Conversational AI and Generative AI capability
  • Work with cutting-edge AI technologies including Cognigy, Azure OpenAI, RAG and LLM-powered solutions

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...