Customer Advisor - Live Chat

Job Description: Job Description: Pay: £12.83 per hour Job Description: About You Would you like to be a Customer Service Advisor, for a well-established and reputable company that always encourages people to grow and that offers plenty of opportunities for those who are willing to progress? At least 2 years experience in a customer facing role would be essential but previous experience in a call centre environment isn't necessary. You may have retail or hospitality experience, in which case get in touch. As a part of their Customer Services team, you will play an important role in ensuring all customers and business partners receive excellent service mainly through email, live chat and social media channels. You will need to be professional, be computer literate and have great customer service skills and there will be no need to answer a phone! Key Requirements and Responsibilities Strong verbal and written communication skills Excellent customer service skills Full, supported training given for the first 2 weeks of your assignment To answer inbound emails in a timely and professional manner and respond accordingly Resolving customer queries Responding to any enquires & complaints Processing orders and payments Escalate any issues or complaints where necessary To consistently delivery an outstanding level of customer service Hours of work Start date - August 18th 2026 Temporary contract, possible temp to permanent role 37.5 hours a week £12.83 per hour First two weeks of training - Monday - Friday, 9am-5pm Following training, you will work a fixed 5 days out of 7 on a rota basis, which will be agreed once you start, so one weekend day only. Job Type: Full-time Benefits: On-site parking Work Location: In person Benefits: Company pension Employee discount Free parking On-site parking Work Location: In person Benefits: Casual dress Employee discount Free parking On-site parking Store discount Work Location: In person

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