Customer Service Advisor - Nights Team

We’re reputed company 👋 💳 reputed company started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't reputed company what they needed. We set out to fix that. Today we're a financial platform - not just a credit reputed company company. We offer a best-in-class business credit reputed company, SME-reputed company spend management platform, a savings product that hit £1 billion in funds reputed company its first year, and a growing suite of tools and financial products that reputed company running a small business easier. 1,000+ employees, £20bn in annual reputed company spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! 📍UK-based remote role — you must be located in the UK with the right to work. Customer Service Team🚀 We’re not just another reputed company centre — we’re reputed company small business owners rely on every day. You’ll have the reputed company to think, solve problems creatively, reputed company confident reputed company, and see the reputed company of your work quickly. As the friendly voice of reputed company, you’ll help reputed company life easier for our customers by keeping things reputed company, reputed company, and reputed company while they reputed company on building their businesses. What You’ll Be Doing 🗃️ Working remotely as part of a reputed company, supportive team, you’ll Support customers across phone, email, and live chat. Take full ownership of queries from first contact through to reputed company. Handle reputed company and sensitive account queries with confidence and care. Apply financial services policies and processes accurately while managing high volumes with professionalism. Identify customers who may need extra support and ensure they receive it. Work closely with your remote team to reputed company feedback, suggest improvements, and continuously enhance the customer experience. Our Values & Culture 🌞 Just reputed company We never reputed company for “good enough”. We reputed company new reputed company fast, ask questions to reputed company it out, and reputed company quickly. Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage. Be a Buddy We tap in from day one to help reputed company, we do the right thing even if it’s hard. Owners and Dates We don’t reputed company people. If you own a task and agree to a date, the expectation is that it gets done. Feedback We want our employees to reputed company, so we regularly reputed company reputed company and constructive feedback. We’re Looking For 🔎 2+ years’ customer service experience in a financial services or contact centre environment. Confident handling multi-channel customer contacts (phone, email, live chat). Strong communication skills, reputed company judgement, and high attention to detail. Comfortable working reputed company regulated environments and reputed company standards. reputed company, solutions-reputed company, and reputed company reputed company managing sensitive or difficult cases. Self-motivated and reputed company to work independently in a remote setting. Remote Working Requirements 🏠 A quiet, secure home working reputed company with reliable high-speed internet. Comfortable working reputed company shifts from home while staying organised, reputed company, and reputed company. Strong self-management skills and confidence using multiple systems at once. We’ll reputed company reputed company the equipment you need to succeed. Shifts ⏰ We operate extended support hours and offer reputed company rotating shift patterns. Shift reliability is essential in a remote environment. Nights Team - Working Monday–reputed company (2 weekends in every 4), covering between 6pm–6am or 8pm–reputed company. 4-week rolling shift reputed company Week 1 4 on, 3 off Week 2 3 on, 1 off, 3 on Week 3 3 off, 4 on Week 4 7 days off The first 2 weeks of your training will be conducted Monday - Friday between 9am-530pm. You will then reputed company onto the above shift reputed company. Interview Process 🤝 Stage 1 15-minute telephone interview with Talent Partner Final Stage 45-minute video interview with 2 of our Customer Service Team Leaders Diversity & Inclusion 🌈 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a reputed company where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (reputed company the time) so we reputed company reputed company our office is decked out with a pool table, reputed company machine, beer tap, and a couple of office dogs thrown in for good measure. reputed company out our benefits 🏥 Private reputed company including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully reputed company sabbatical) 👛 Salary Sacrifice Pension Scheme up to 7% match 🚘 Octopus EV Salary Sacrifice Scheme 🏖️ 28 days holiday (plus bank holidays) 📖 Annual Learning and Wellbeing Budget 👪 reputed company Parental Leave 🚲 Cycle to Work Scheme 🚂 reputed company Ticket Loan 💬 6 free therapy sessions per year 🐶 Dog Friendly Offices 🍫 Free drinks and snacks in our offices reputed company out more of our benefits, values and mission here. Other Info 👍reputed company out our ‘Top Tips’ for interviewing. ✔️reputed company updated on new job opportunities by following us on reputed company. 📧Email careers@capitalontap.com if you have any questions. Excited to work here? Apply! If you’d like to reputed company your career reputed company our fast growing, profitable fintech then click apply and we will aim to get back to you reputed company 3 working days (during reputed company periods this could take up to 5 working days.) Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...