Customer Service Manager & Store Manager

At Morrisons, we’re proud to be The Market Street Grocer. we are passionate about food, proud of our British heritage, and dedicated to making sure every single customer leaves our stores with a smile. From the warm greeting at the entrance to a fast, friendly checkout experience, great service is at the very heart of what we do. As a Customer Service Manager, you’ll be the champion of the customer journey and the face of our front-end operations. you’ll be right out there at the front of the store, managing the checkouts, self-service areas, and customer service desk, ensuring the entire operation runs seamlessly.

Reporting into the Store Manager, you’ll take full ownership of the front-of-store atmosphere, queue management, and service delivery. Your main objective is to ensure every customer experiences a smooth, efficient, and exceptionally friendly checkout process, while coaching your team to deliver the down-to-earth service that keeps our regulars coming back week after week.

Driving Service Excellence: Managing queue times, checkout availability, and front-of-store standards to ensure a seamless, hassle-free shopping trip.

  • Inspiring, coaching, and developing a large team of checkout colleagues, team leaders, and service desk staff to deliver world-class service.
  • Taking responsibility for front-end productivity, labour budgets, cash office compliance, and spotting opportunities to improve overall customer satisfaction scores.

Ensuring strict adherence to legal compliance, age-restricted sales (Challenge 25), and financial security procedures.

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You don’t just care about service; You're a natural problem solver and a people person through and through, with a knack for diffusing tense situations and keeping a large team motivated during peak trading hours.

From a fast-paced retail, hospitality, or customer service environment (experience managing high-volume customer queues or large front-end teams is a massive plus).

  • You know how to manage rotas to match customer footfall, react quickly to sudden rushes, and maintain tight control over cash handling.
  • You love being right in the middle of the action on the front end, engaging with customers and supporting your team.
  • With the ability to handle customer queries with empathy, build great relationships with your team, and collaborate with the wider store management.
  • We are an equal opportunities employer and welcome applications from all sections of the community.

Uniquely, we are the UK's second-largest food manufacturer and own our entire supply chain; giving you incredibly diverse career paths and development opportunities.

Competitive Salary: Colleague Discount: 15% staff discount for you, 10% for a nominated friend/family member.

  • Time Off: 33 days annual leave.
  • Healthcare & Pension: Highly competitive pension scheme and private healthcare.
  • Family Support: Enhanced maternity, paternity, and adoption leave.
  • Instant discounts, cashback, and perks on everyday dining and leisure

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