Customer Service Representative - Virgin Money (CYBG)

Customer Expert

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.

Start Date: 26 January 2026 and 16 February 2026

  • Salary: £25,396.80 per annum
  • Location:Glasgow, Cuprum Building, Argyle Street - THIS IS NOT A WORK FROM HOME ROLE
  • Shifts: Monday to Saturday between 7.00 am and 9.00 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.
  • Training: 3 weeks
  • Contract: Full Time Permanent (40 hours per week)
  • Background Checking:
    • Right to Work in the UK
    • Criminal Record Check
    • Credit Check
    • Any other associated checks
    • 3 year employment history check

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

What you’ll be doing

  • Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
  • Resolving any queries customers may have with their banking which can bring challenge and reward.
  • Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
  • Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

We need you to have

  • Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
  • Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
  • A flexible and positive working approach to suit customer needs and business demands.
  • Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
  • A digital first mindset that will help us achieve companywide expectations and brand growth.
  • A caring, positive attitude with a genuine desire to exceed our customers’ expectations.

Values we look for you to have:

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
  • Collaboration- You enjoy working with others and you like working as a team player.
  • Communication- You can speak and write clearly and in a confident manner.
  • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
  • Critical Thinking- You are able to think logically when making decisions.
  • Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

We’d love you to have …

  • Working knowledge of Microsoft Office applications
  • Some financial services experience.
  • Knowledge of banking products
  • Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.

Our Benefits

  • On-line recruitment process, with potential job offer within 24 hours
  • Refer & Earn Scheme
  • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
  • Length of Service and monthly recognition awards
  • Opportunities for career development and progression
  • Employee welfare support with free access to our Mental Health Employee Assistance programme
  • Pension Scheme

Something Extra

  • Discounted holidays, flights and hotels
  • Discounted utility bills
  • Cineworld tickets - Up to 55% off
  • Virgin Trains - 20% off
  • Virgin Experience Days – 20% off
  • 25% off O2 and 20% of EE Mobile Contracts
  • Sony – 20% off Mobile Phones
  • Ray-Ban – 20% off

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.


Salary: GBP 15200 - 17800 per year
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