Customer Services - Weekend Only

<p>Customer Service Advisor <br>Location: Wellingborough, NorthamptonshireContract Type: 3-Month Fixed-Term Contract (with possible extension)Pay Rate: £13 per hourShifts: Weekends Only (Friday, Saturday (Sat will be working from home) | 8:00 AM - 4:00 PM</p><p>About the Role</p><p>In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.<br>Key Responsibilities</p><ul><li>Query Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).</li><li>Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.</li><li>Administration: Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems.</li><li>Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.</li></ul><p>What You'll Need</p><ul><li>The Skills: Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email.</li><li>The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.</li><li>The Tech Aptitude: Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously.</li><li>The Flexibility: Available to work the weekend shift pattern (Friday & Saturday 8:00 AM - 4:00 PM).</li></ul><p><br><br>What you need to do now <br>If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.<br>If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.<br></p><p>Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk</p>

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