Customer Success Manager EMEA (UK or Germany Based)

Join to apply for the Customer Success Manager EMEA role at INRIX Description Customer Success Manager EMEA It’s INRIX\'s mission to help the world avoid global gridlock by empowering cities, drivers, and businesses with the best data, insights, and tools to improve mobility from the first mile to the last. We are a company filled with people passionate about our customers and building products to keep the world moving smarter, safer, and more efficient. Our customers include leading automakers, popular consumer brands, and innovative cities, states, and countries. In this role, you will establish trusted partnerships with our EMEA public sector customers, collaborating with internal teams to support sales and ensure solutions meet customer needs. You will be responsible for Net Revenue Retention, maintaining high customer engagement and satisfaction to drive renewal and growth. This position is based in the UK or Germany, remote, requiring airport accessibility. Responsibilities Develop a deep understanding of customer business, use-cases, and technical workflows to support value realization. Become a subject matter expert and advocate for INRIX products and solutions. Onboard new customers through account setup, training, and support. Create success plans with customer goals and milestones. Manage account activities to ensure regular engagement and address challenges. Conduct reviews to track success plan progress. Develop best practice playbooks for team use. Collaborate on self-service content like FAQs, knowledge bases, and training modules. Work with Renewals team to ensure timely and successful renewals. Deliver engaging product presentations and demos. Identify expansion opportunities via cross-selling and up-selling. Gather customer feedback to influence product development and strategy. Promote INRIX mobility solutions at industry events and forums. Contribute to customer success and sales strategies. Build strong relationships within the company to leverage expertise. Uphold high standards of professionalism and ethics. Requirements At least 3 years in Customer Success, Partnership Management, or Account Management. 3 years of experience with SaaS solutions. German language proficiency is essential. Experience in the Public Sector markets in the UK or Germany is preferred. Experience with EMEA markets is desirable. Business Acumen Ability to tailor communication to different audiences. Articulate the value of INRIX solutions to meet customer outcomes. Reports to: Director Customer Success EMEA Why INRIX? Salary £50,000 - £60,000 dependent on experience Company bonus Employee stock options Passionate team with a can-do attitude Opportunity to impact the company and customers Flexible working arrangements Join us and be part of exciting developments. We value equality and judge candidates solely on suitability for the role. #J-18808-Ljbffr

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...