Customer Support Representative - Inbound Calls

About the Role

WhatJobs Direct is seeking a friendly and efficient Customer Support Representative to handle inbound calls at our **Kitale** office. This role is central to our mission of providing exceptional customer service. You will be the first point of contact for many customers, addressing their inquiries, resolving issues, and ensuring they have a positive experience with our company. The ideal candidate is patient, empathetic, and possesses excellent communication skills. This is a fantastic opportunity to join a reputable organization and develop your career in customer service within a supportive team environment. We are looking for individuals who are committed to customer satisfaction and possess a professional demeanor. Your contribution will directly impact our customer loyalty and brand reputation.

Key Responsibilities Answer incoming customer calls promptly and professionally. Identify customer needs, clarify information, research issues, and provide solutions or alternatives. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Keep accurate records of customer interactions and transactions. Communicate and coordinate with internal departments as necessary. Follow communication procedures, guidelines, and policies. Identify and escalate priority issues to the appropriate internal teams. Contribute to team effort by accomplishing related results as needed. Maintain a high level of product knowledge to provide accurate information. Requirements Previous experience in a customer service role, preferably in a call center environment. Excellent active listening and verbal communication skills. Ability to remain calm and professional, even in stressful situations. Strong problem-solving skills and the ability to think on your feet. Proficiency in using CRM systems and basic computer applications. High school diploma or equivalent; further education or certifications are a plus. Ability to work effectively in a team-oriented environment. Must be reliable and punctual, with a strong work ethic. Flexibility to work various shifts as per business needs. A positive attitude and genuine desire to help others. Benefits

This **Kitale**-based position offers a competitive hourly wage and regular pay. Our client provides health insurance coverage. Paid time off is provided, including vacation and sick leave. Opportunities for training and skill development are available to support career growth. A friendly and supportive work environment is guaranteed. Potential for overtime work is available. Team-building activities are organized periodically to foster camaraderie.

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