Digital Webchat Advisor

Job Location: Omagh Office

Who are We

As a VodafoneThree Partner Agent, we act as an independent franchise that provides you with the opportunity to develop and contribute to a growing local business. With a fully established and significant retail presence throughout N. Ireland, we are developing our Webchat team.

What will you be doing?

We are searching for talented individuals to join our growing Webchat team, able to work up to 5 days over the 7 day working week.. The role will be primarily based in our Omagh office, and in addition will include a requirement for homebased work. In this role, you will be responsible for identifying customer needs and determining appropriate actions for resolution, delivering commercial KPI’s and increasing our digital presence. By interacting directly with customers through an online conversation platform, you will understand our customer needs, build trust and create a personal experience to be remembered.

Who are we looking for?

We need passionate team members who can help us capture the energy and initiative needed to deliver amazing customer service and sales each day.

We are looking for people who are level headed, have a mature mind-set, combined with enthusiasm, energy and drive. Commercial understanding and the ability to identify potential opportunities, as well as holding strong communication skills will be key to this role.

You must be able to work in a private and distraction free space where your laptop screen will not be visible to others due to Data Protection.

What’s in it for you?

This role offers a competitive salary, with uncapped commission structure. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best!

Together we can

VodafoneThree UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards

Job Summary:We are seeking a Digital Webchat Advisor to join our team. The ideal candidate will be fluent in English, possess excellent communication skills, and have a knack for upselling products or services. Responsibilities:- Engage with customers via webchat to provide support and assistance- Analyse customer enquiries and provide accurate information- Upsell products or services to enhance customer experience- Conduct data entry accurately and efficiently during chat sessions- Maintain a high level of professionalism and phone etiquette at all times Qualifications:- Proficient in written English and. Strong communication skills with the ability to convey information clearly- Experience in upselling products or services is advantageous- Skilled in data entry with high accuracy- Multilingual capabilities are a plus- Demonstrated customer service skills

Pay: Up to £15.50 per hour

Expected hours: 30.0 – 38.0 per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Store discount
  • Work from home

Application question(s):

  • Are you able to travel to Omagh daily for work requirement?
  • What makes you the ideal candidate for this role?
  • Please outline previous experience that will help you be successful in this role?

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Location:

  • Omagh BT78 1EH (preferred)

Work Location: In person

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...