eCommerce Executive

OVERVIEW

The eCommerce Executive supports the day-to-day management, optimisation, and performance of ThruDark’s online store. Working closely with the eCommerce Manager, this role ensures that all digital activity - from product setup to campaign execution - is accurate, engaging, and aligned with brand standards.

The role combines technical accuracy with creative execution, ensuring every touchpoint on the site reflects ThruDark’s premium positioning and delivers an exceptional customer experience.

RESPONSIBILITIES

  • Create, update, and maintain product listings within Shopify, ensuring all data, imagery, and tagging are accurate and consistent.
  • Support visual merchandising across collection pages in line with launches, seasonal plans, and trading objectives.
  • Build and maintain campaign and landing pages using Shopify and associated CMS tools.
  • Conduct regular QA checks to ensure content, links, and assets meet brand standards.
  • Support setup and testing of promotions, bundles, and gift-with-purchase offers.
  • Collaborate with the marketing team to ensure product launches, PR campaigns, and new collections are well represented onsite.
  • Create and publish SEO-focused content in alignment with the wider content calendar, working with external agencies to execute SEO strategy.
  • Assist in maintaining consistent brand storytelling and tone of voice across all ecommerce content.
  • Assist in reporting on ecommerce metrics, making analytical insights to present to the wider team in the weekly trading meeting.
  • Support the delivery of ad-hoc ecommerce projects, feature launches, and updates as required.
  • Support on day-to-day operations on the website

ABOUT YOU

  • Experience in eCommerce or digital content, ideally within fashion, retail, or lifestyle.
  • Confident using Shopify or similar eCommerce platforms.
  • Confident with mass data handling, ideally with experience working with Matrixify.
  • Good understanding of digital merchandising and SEO.
  • Comfortable using Google Sheets or Excel for data and workflow management.
  • Excellent communication skills with strong attention to detail.
  • Highly organised, able to manage multiple projects and deadlines.
  • Collaborative and proactive, with a strong sense of ownership and accountability.
  • Flexible and adaptable to changing priorities.

IN RETURN:

  • Be part of a passionate, friendly, and driven team.
  • ThruDark kit contribution, paid quarterly.
  • Access to the latest tech and software required for your role.
  • A starter bundle of ThruDark kit to get you going from day one.
  • Flexible working hours and hybrid-working options.
  • Enhanced self-sacrifice pension scheme.
  • Regular team events and outings.
  • Onsite gym for personal use.
  • Private medical cover to support your health and wellbeing.
  • Life assurance and critical illness cover for peace of mind.
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