<p> <strong>Wellington, New Zealand | Full-Time (37.5 hours) | On-site</strong></p> <p> <strong>We have an exciting opportunity to join our team in our vibrant Wellington CBD office, this entry-level role is an invitation to become a true <strong>customer champion</strong></strong> <strong>We are looking for enthusiastic people to contribute to the growth of Octopus. You will be on the front lines, providing outrageously good service to our UK-based customers via email on our award-winning Kraken platform. You must be an excellent written communicator and have top quality people skills.</strong> <strong>This role is a chance to build a career in a company that prioritises your growth, allowing you to develop specialised expertise, all while building a global movement to drive radical decarbonisation and transforming customer service</strong> </p> <div> <strong>What you’ll do..</strong></p> <div class="posting-requirements plain-list" data-qa="posting-requirements"> <div> <div> <p>As an Energy Specialist, you will be an end-to-end problem solver and a vital part of our operational team:</p> <ul> <li> <p>Provide Outrageously Good Service: Deliver empathetic, human-centric support to our UK-based customers primarily via email with the potential to support our NZ customers via phone.</p> </li> <li> <p>Take Full Ownership: Manage customer issues from start to finish, including complex problem-solving across billing, smart meter queries, and general account management.</p> </li> <li> <p>Be comfortable answering enquiries in volume: you’re taking customers on a journey of discovery</p> </li> <li> <p>Innovate & Improve: Use your creativity to find effective solutions, challenge the status quo, and contribute your ideas to continuously enhance our customer experience and processes.</p> </li> <li> <p>Assist Vulnerable Customers: Handle sensitive situations with care and thoughtfulness, providing the support they deserve.</p> </li> <li> <p>Master the Octopus Platform: Become an expert in our award-winning Kraken platform.</p> </li> <li> <p>Grow and Specialise: Identify areas you’re passionate about and develop specialised expertise to advance your career within Octopus Energy.</p> </li> </ul></div> </div> </div> </div> <div> <strong>What you’ll need..</strong></p> <div class="posting-requirements plain-list" data-qa="posting-requirements"> <div> <div> <p>We’re not looking for prior energy experience – we’re looking for your passion for people and problem-solving.</p> <ul> <li> <p>Customer Obsession: Honest, focused, and committed to providing outrageously good customer experiences.</p> </li> <li> <p>Problem-Solving Skills: Love for creative problem-solving and thinking outside the box to resolve issues effectively.</p> </li> <li> <p>Adaptability & Resilience: Ability to thrive in a fast-paced environment and respond positively to change. A willingness to always learn, grow and pivot to fulfill business needs.</p> </li> <li> <p>Team Player Mentality: A strong desire to contribute positively to a supportive and collaborative team culture.</p> </li> <li> <p>Service-Oriented Background (Desirable): Experience from sectors like retail, hospitality, or other service-oriented fields where you’ve developed strong people skills.</p> </li> <li> <p>Availability: Must be able to work on-site in our Wellington CBD office, Monday to Friday, for a full-time (37.5 hours) role.</p> </li> </ul></div> </div> </div> </div> <div> <strong style="font-size: 18px">What’s Next?</strong></div> <div> </div> <div> <strong>Ready to take the first step in building a greener, fairer, brighter future? Apply now!</strong></div> <div> <strong>Initial Chat:</strong> A relaxed conversation to get to know you better and see if Octopus Energy is a good fit for you.</div> <div> <strong>Discovery Day:</strong> You’ll be invited to a Discovery Day with other candidates, where you’ll participate in interactive team activities, explore the role, and meet some of the team firsthand.</div> <div> <strong>Final Interview:</strong> A one-on-one interview with an Operations Manager and Team Leader on-site to dive deeper into your skills and fit for the role.</div> <div>We will be starting training in <strong>June</strong> for our new teams! We can’t wait to have you on board and start making a difference together.</div> <div> </div> <div> </div> <div> <strong> <strong>Further role info:</strong></strong> </p> <p>A base salary starting from $57,000</p> <p>Octopus Energy is a unique culture. An organisation where people learn, decide and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!</p> <p>We will be starting training in June for our new team members. We can’t wait to have you on board and start making a difference together.</p> </p></div>