Experienced Credit Hire Handler

Join Our Credit Recoveries Team!

Bike Assist Legal is growing fast, and we're on the hunt for a Credit Hire Handler to join our dynamic Pre-Litigation team — fully remote, UK-based. If you're commercially sharp, confident in negotiation, and thrive in a target-driven environment, this is your chance to be rewarded for the results you deliver.

What You'll Be Doing

  • Managing your own portfolio of Credit Hire claims
  • Delivering excellent client care and ensuring the right outcome on every case
  • Working to weekly and monthly KPIs and SLAs
  • Using your technical and legal knowledge to assess, negotiate, and resolve claims
  • Building strong working relationships with insurers to drive swift settlements
  • Maintaining high performance in a fast-paced, target-driven environment
  • Making a high volume of outbound calls to progress your caseload

Key Skills

  • Minimum 2+ years' experience handling Credit Hire claims
  • Strong negotiation skills and the confidence to challenge insurer objections
  • Excellent written and verbal communication
  • Target-driven with a proactive, persuasive and resilient approach
  • Ability to thrive in a performance-driven environment

The Essentials

Hours: Monday to Friday, 8am–6pm (37.5 hrs/week)
Salary: £28,000–£30,000 + industry-leading monthly bonus scheme
Location: Remote (UK applicants only)
Contract: Full-time, Permanent. This role isn't FCA regulated, but successful candidates will complete our standard compliance training as part of onboarding.
Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture

Ready to take the next step in your Credit Hire career? Apply today and unlock your potential with Bike Assist Legal.

Pay: £28,000.00-£30,000.00 per year

Benefits:

  • Additional leave
  • Canteen
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Employee mentoring programme
  • Financial planning services
  • Flexitime
  • Free parking
  • Health & wellbeing programme
  • Language training provided
  • On-site parking
  • Paid volunteer time
  • Referral programme
  • Sick pay
  • Store discount
  • Work from home

Application question(s):

  • Talk us through a Credit Hire case you handled where the insurer pushed back hard on liability or quantum. How did you approach the negotiation, and what was the outcome?
  • What's the largest caseload (number of live files) you've managed at one time in a Credit Hire role?

Experience:

  • Credit Hire: 2 years (required)

Work authorisation:

  • United Kingdom (preferred)

Work Location: Remote

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