At careerzynith, we're a dynamic and innovative short-term rental company that's revolutionizing the way people experience travel. As a leading player in the industry, we're committed to delivering exceptional customer experiences and providing unparalleled support to our guests. We're now seeking an experienced Virtual Assistant / Airbnb Customer Support Specialist to join our team on a contract-to-hire basis. • *About careerzynith careerzynith is a forward-thinking company that's passionate about creating unforgettable travel experiences for our guests. We're a team of innovators, problem-solvers, and customer advocates who are dedicated to making a positive impact on the travel industry. Our company culture is built on a foundation of collaboration, creativity, and a passion for delivering exceptional results. • *Role Overview As a Virtual Assistant / Airbnb Customer Support Specialist, you'll play a critical role in managing and assisting with our short-term rental operations. Your primary responsibilities will include • Managing guest communications and resolving issues in a timely and efficient manner • Processing reservations and providing accurate information about our properties and neighborhoods • Coordinating housekeeping and amenities for our guests • Working with multiple technology platforms to manage our operations and learn new technologies as needed • Maintaining a quick response rate to all inquiries and resolving guest issues with a high sense of urgency • Contributing to a review rating of 4.8 or higher • *Key Responsibilities • Guest and Reservation Management + Respond to guest inquiries and resolve issues in a timely and efficient manner + Process reservations and provide accurate information about our properties and neighborhoods + Manage guest communications and ensure a seamless experience • Virtual Property Management + Coordinate housekeeping and amenities for our guests + Manage property inventory and ensure accurate information is provided to guests + Work with our team to resolve any property-related issues • Cleaner Management, Scheduling, and Coordination + Schedule and coordinate housekeeping services for our properties + Manage cleaner inventory and ensure accurate information is provided to guests + Work with our team to resolve any cleaner-related issues • *Success Metrics • Maintain a quick response rate to all inquiries (less than 1 hour) • Resolve all guest issues with a high sense of urgency (less than 3 hours or ASAP) • Contribute to a review rating of 4.8 or higher • Achieve a high level of guest satisfaction and retention • *Essential Qualifications • 2+ years of customer service experience • 2+ years of vacation rental customer service or hotel experience • Availability to work during normal U.S. business hours • Strong verbal, written, and reading skills in English • Tech-savvy and ability to learn new technologies quickly • Excellent typing skills, including speed and accuracy • Creative problem-solving skills and ability to think independently • Strong decision-making skills and ability to follow directions • Conflict resolution experience • *Preferred Qualifications • Experience with Airbnb customer service • Ability to work with multiple technology platforms in a fast-paced environment • Strong attention to detail and ability to multitask • Excellent communication and interpersonal skills • Ability to work in a remote environment and be self-motivated • *Skills and Competencies • Excellent customer service skills and ability to resolve issues in a timely and efficient manner • Strong communication and interpersonal skills • Ability to work in a fast-paced environment and multitask • Tech-savvy and ability to learn new technologies quickly • Creative problem-solving skills and ability to think independently • Strong decision-making skills and ability to follow directions • Conflict resolution experience • *Career Growth Opportunities and Learning Benefits At careerzynith, we're committed to providing our team members with opportunities for growth and development. As a Virtual Assistant / Airbnb Customer Support Specialist, you'll have access to • Ongoing training and development programs to enhance your skills and knowledge • Opportunities for career advancement and professional growth • A dynamic and supportive work environment that encourages collaboration and innovation • A comprehensive benefits package, including health insurance, paid time off, and retirement savings • *Work Environment and Company Culture careerzynith is a remote-friendly company that values flexibility and work-life balance. As a Virtual Assistant / Airbnb Customer Support Specialist, you'll have the opportunity to work from home and enjoy a flexible schedule. Our company culture is built on a foundation of collaboration, creativity, and a passion for delivering exceptional results. • *Compensation, Perks, and Benefits careerzynith offers a competitive comp