What you'll be doing

You will be joining a dedicated team and will be the technical point of contact for ASC staff. You will be providing advise and guidance to our ASC colleagues, clients, relatives, solicitors etc. on residential and non residential financial assessments. You will process financial assessment applications and correspondence accurately and efficiently, in accordance with policy and statutory requirements.

You will communicate effectively with clients (or their representatives) through home visits or by telephone, email, or letter and to liaise with other council departments or external agencies as required.

Maintaining up to date knowledge of statutory charging for Residential Care and non- residential charging policy and procedures. Government regulations and guidance, other associated welfare benefits and IT systems. Keep up to date with changing benefit entitlement affecting service users and to provide a high level of advocacy on the availability of and how to apply for various additional sources of income, including Pensions Credit, Disability Benefits, Housing Benefit, Tax Credits, etc

For further details, please review the Job Description and Person Specification

What you'll bring

We're looking for a customer-focused individual with excellent attention to detail and a commitment to delivering a high-quality service. You'll have strong communication, numeracy and literacy skills, be confident working with a diverse range of people, and be able to maintain accurate records. A flexible and proactive approach, together with the ability to interpret and use data in line with procedures and legislation, is essential. Experience in Adult Social Care or Welfare Benefits is welcomed but not essential, as full training will be provided. Most importantly, you'll be keen to learn, embrace change and support your ongoing professional development.

Why join us?

As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance.

Interview details and role requirements

This is a 1 Year Fixed term role and will need and Enhanced Adults DBS check.

Interviews will take place W/C 12th October 2026.

About us

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

Working style

We work flexibly in Kensington & Chelsea and support working at home or flexible working patterns that enable you to tailor your working and personal life . You'll be based in the Borough three days a week playing a key role in serving the local community. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.

Ready to join us?

We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the salary range.

Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.