Helpdesk Support Analyst

Helpdesk Support Analyst

Location: Camberley

Salary: £28,000 – £32,000

Hours: Permanent, 37 hrs / week, Monday to Friday

Our client is an award-winning provider of Cloud Solutions, who specialise in IT Managed Services, Cyber Security, Cloud solutions, and Data & AI to businesses.

They are looking for a Helpdesk Analyst to be the first point of contact for our clients. You’ll play a key role in keeping IT systems running smoothly, proactively identifying and resolving incidents, and ensuring that clients get the support they need—quickly and professionally. You’ll also help maintain and monitor systems, contributing to continuous service improvement.

What You’ll Do

  • Respond to calls, emails, and tickets with friendly, empathetic support.
  • Resolve technical incidents efficiently, escalating only when necessary.
  • Liaise with partners and suppliers for rapid resolution.
  • Follow ITIL processes and maintain service excellence.
  • Keep clear, professional communication with clients and internal teams.
  • Troubleshoot networks, firewalls, switches, and connectivity issues.
  • Manage systems via RMM tools.
  • Maintain and support Windows 10 / 11, Microsoft 365 apps (Teams, Exchange, SharePoint, OneDrive), and Windows Server 2016 / 2019 environments.

Suppor...

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