Role Description

An exciting opportunity has arisen for a remotely based Field Monitoring Officer based in Shetland. The successful candidate will be expected to attend any training courses provided by the company.

• Shift requirements: Monday to Friday 1800 - 2200, 5/14. One week on, one week off.
• Any additional hours over the contractual 20 hours per month will be paid as a separate overtime rate.
• Annual Salary: £7678.62
• Hourly Rate: £14.71

What is "Electronic Monitoring"?

• Electronic Monitoring is the use of Radio Frequency technology to monitor an individual's compliance with an order imposed upon them by an issuing authority such as a Sheriff Court.
• Individuals who are subject to Electronic Monitoring will wear a monitoring device commonly referred to as a "Tag" and have a further monitoring device installed within their premises.
• G4S, an allied universal company, is the Electronic Monitoring Service Provider for Scotland.
• G4S installs the equipment, monitors individual's compliance and reports any non-compliance to the relevant authority.

As a remotely based Field Monitoring Officer your duties will include:

• Responsible for the installation, investigation of alerts and decommissioning of curfew orders within your designated area and in accordance with Company Procedures and terms of the contract.
• Support and advise persons during their period of curfew.
• Process incidents / violations within agreed timescales to meet SLA's.
• Escalate reportable incidents to the Monitoring Centre and as per agreed procedures.
• Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling.
• Maintain, uphold and demonstrate values and protect the company brand. Document all contact with our customers both internal and external.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to remain calm, positive and confident in a pressurised environment.
• Ability to make decisions based on facts and information available.
• Excellent time management skills with the ability to prioritise own workload. Flexible working style.
• Full UK driving licence.

Requirements

• The Field Monitoring Officer will be required to work a shift roster based on 20 hours per month as and when required, although you may be asked to work additional hours when necessary.
• The work will be mostly evening shifts.
• Fuel expenses will be paid covering business requirements.
• You will require your own vehicle.
• Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK.
• Re-location costs will not be granted.
• You must live within a reasonable commuting distance of the required zone of operation (Shetland).

Company Description

Allied Universal, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business.

• Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level.
• Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world.
• Operating in around more than 80 countries with revenues of $18 billion.
• We are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive.
• We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today's world.
• Allied Universal is There for you.

For more information, please visit http://www.aus.com