[Hiring] Revenue Protection Performance Manager @Centrica

Role Description

As a Revenue Protection Performance Manager, you will lead the development and continuous improvement of our approach to energy theft detection and Revenue Protection field performance. You will use operational, commercial, and industry insight to improve conversion, efficiency, and field effectiveness, ensuring Revenue Protection activity delivers strong customer, regulatory, and commercial outcomes.

  • Lead the continuous improvement of Revenue Protection investigation and detection performance.
  • Develop and implement approaches that improve theft detection conversion, field efficiency, and commercial outcomes whilst maintaining customer, safety, and regulatory standards.
  • Use operational, commercial, and performance data to identify opportunities, understand performance drivers, and translate insight into practical field improvements.
  • Define and monitor key performance indicators across the end-to-end Revenue Protection process, ensuring performance is understood and improvement activity is focused in the right areas.
  • Act as a Revenue Protection subject matter expert, strengthening organisational knowledge and supporting operational teams in making effective investigation and field decisions.
  • Develop and embed Revenue Protection best practice, ensuring field colleagues have the knowledge, processes, and tools required to maximise detection effectiveness.
  • Identify capability and knowledge gaps and work with operational leaders to develop sustainable solutions that improve Revenue Protection expertise.
  • Build external industry relationships to understand emerging practice, benchmark performance, and identify opportunities to strengthen our approach.
  • Drive performance against relevant industry incentive arrangements and support the ambition to achieve industry-leading performance.
  • Work collaboratively with operational teams to improve conversion, productivity, and efficiency while ensuring activity remains commercially effective.
  • Identify and challenge existing practices where opportunities exist to improve customer, operational, or commercial outcomes.
  • Drive effective use of systems, technology, and data to improve decision-making, field effectiveness, and performance visibility.
  • Support the development and implementation of changes to processes, systems, and ways of working that improve Revenue Protection performance.

Qualifications

  • Strong operational knowledge and experience of Revenue Protection, energy theft investigation, or a comparable specialist field environment.
  • Strong understanding of Revenue Protection investigation and detection practices and the factors that influence successful field outcomes.
  • Ability to interpret operational and commercial performance data and translate insight into practical improvement activity.
  • Strong commercial awareness with the ability to balance detection performance, efficiency, cost, customer, and regulatory considerations.
  • Experience of developing and embedding operational best practice and driving continuous improvement.
  • Strong stakeholder management and influencing capability, with the confidence to constructively challenge established ways of working.
  • Ability to build effective relationships with operational teams, senior leaders, industry stakeholders, and external partners.
  • Confidence using business systems, digital tools, and performance reporting to identify opportunities and drive improvement.
  • Ability to operate as a subject matter expert, strengthening organisational capability and sharing specialist knowledge across the business.

Benefits

  • Flexibility to choose what you need, when you need it.
  • Support for you and your family, financially, physically, and emotionally.

Company Description

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities.

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