Overview

Description
Job Title: HR Support Centre Advisor
Location: Liverpool, Hybrid
Salary: £35k
Contract Type: 6 month Fixed Term Contract
Hours: Full time - 35 hours

We have an exciting opportunity for a customer-focused and proactive HR Support Centre Advisor to join our People team at Rail House. This is a key role where you\'ll provide first-line HR advice and administrative support, working closely with colleagues across the business to deliver a high-quality HR service. You\'ll be at the heart of our HR team, helping employees with queries, supporting recruitment processes, and ensuring accurate reporting.

Your Day-to-Day

• Act as the first point of contact for HR queries, providing accurate and timely advice.
• Deliver HR administration, correspondence, and reporting with professionalism and efficiency.
• Support recruitment and selection activity, including job postings and candidate communication.
• Work collaboratively with HR colleagues to ensure a consistent, high-quality service.
• Contribute to continuous improvement by reviewing HR processes and policies.

What Youll Bring to Merseyrail

• Experience in HR roles (service centre/shared services experience desirable).
• Strong communication and customer service skills.
• Ability to manage workload effectively and meet deadlines.
• Knowledge of HR policies, processes, and employment legislation.
• A professional, discreet approach to handling confidential information.

Why Choose Merseyrail

Our people are at the heart of our success. We rely on every employee to help deliver the best possible experience for our customers, and thats why we believe in recognizing and rewarding great work. When you join Merseyrail, youll have access to an extensive and competitive range of benefits designed to support you both professionally and personally.

Benefits

• Final salary pension scheme
• Free staff travel on our network - unlimited free travel on UK train operators and Northern
• Discounted national rail travel - 75% discount on other train services across the UK, expanding to Europe after one year of service
• Family rail travel - your partner and dependents can also benefit from rail travel passes
• Health Shield membership - access discounted health and holistic care services
• Access to GP Anytime - speak face-to-face with a qualified GP, whenever you need to
• Hapi benefits portal - enjoy savings on shopping, lifestyle and holidays
• Wedding celebrations - take an extra day off if you get married on a working day
• Employee achievement and long service awards
• Involvement in major city events - play a key role in keeping our city moving during major events, working together as one team

What You Need to Know

Merseyrail reserves the right to close this advert early if we receive a high volume of applications. Incomplete applications may not be progressed or given additional time to complete in these circumstances.

Diversity Drives Us

As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.

Using AI? Be Authentically You

We understand some applicants may use AI tools to help refine their applications, and thats fine. However, we\'re most interested in your experience, in your words. Answers that feel overly generic or lack personal insight may be discounted, so please make sure your responses reflect you.

About Merseyrail

Merseyrail stands out as one of the most punctual and reliable rail networks in the UK. Over the last 15 years, we consistently achieve customer satisfaction scores above 90%, winning multiple national awards for our exceptional customer service and punctuality. With around 1,200 employees, we recognise that our team members play a vital role in our ongoing success. We\'re committed to investing in the development of our people and fostering inclusive practices that empower everyone at Merseyrail to reach their full potential. As a self-contained network, we proudly offer the most affordable fares in the country. We operate over 600 regular services daily to 69 stations throughout the Liverpool City Region, with our four underground stations running trains every few minutes. On average, more than 90,000 passengers travel with us on weekdays, and Liverpool Central station ranks among the busiest stations outside of London. We\'ve modernised significantly in recent years, with our new state-of-the-art trains now on the network. These brand-new electric and environmentally friendly trains, designed specifically for the Merseyrail network, feature pioneering sliding step technology, making us one of the most accessible networks in the UK. We\'ve also refurbished many of our city centre stations, achieving step-free access at two-thirds of Merseyrail stations. We are working closely with the LCRCA to achieve our Metro Mayor\'s vision of a step-free network by 2030. We are developing use of online ticketing in the near future, to then be followed by the introduction of barriers requiring just a tap of a contactless bank card. We are actively engaged in the continuous development of our network. In 2023 we opened Headbolt Lane station, which extends the Kirkby line and benefits many additional passengers in the local area. Additionally, plans are underway for a new station, Liverpool Baltic Station, located just south of Liverpool City Centre. This station will serve the Baltic Quarter, the city\'s fastest-growing area, which is recognised as one of the UK\'s coolest neighbourhoods.