<p> Corby, Northamptonshire<br /> Career Cross limited</p> <p><strong>IT Technician Corby – £25k – £30k + benefits</strong></p> <p>Our client is a well-established MSP based in Corby working with schools and academies across this region; due to continued growth and expansion they are looking to recruit an IT Technician, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service portal. Communicating with their customers in a professional, supportive, and positive manner.</p> <p>You will need access to your own vehicle for this position.</p> <p><strong>Main Duties and Responsibilities include:</strong></p> <ul> <li>Provide on-site support in a designated School and occasionally conduct organised visits to several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary.</li> <li>Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual s issue in the wider context of IT Service Delivery.</li> <li>Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes.</li> <li>Where appropriate identify and escalate incidents to the Third line support/Service Delivery Manager when the situation requires such actions to take place.</li> <li>To keep up to date with technical developments in appropriate areas of work ensuring that as many reported incidents are resolved at the first point of contact as possible.</li> <li>Support with the development of policies across the Business, in particular, those related to ICT.</li> <li>Maintain performance of computer peripheral equipment i.e., wireless devices, printers, whiteboards, projectors etc. and ensure they are ready for reliable use and carry out, or organise repairs, as necessary.</li> </ul> <p><strong>Network and technical support responsibilities:</strong></p> <ul> <li>Administer the effective support of a fast running, reliable computer network that offer a quality platform to support teaching and learning as well as the wider administrative and managerial needs of the Business.</li> <li>Ensure all Service Levels and Key Performance Indicators are met.</li> <li>Under the guidance of the Service Delivery Manager, ensure compliance with all IT-related legislation including matters related to data protection and the use of software licences.</li> <li>Monitor the procurement system and liaise with external suppliers, when directed.</li> <li>Install and remove software, where directed.</li> <li>Maintain up-to-date records of all assets and configurations in the appropriate databases, ensuring that it is security tagged/marked and asset registered after purchase.</li> <li>Maintain printer and MFD fleet, liaising with suppliers and engineers to ensure smooth running of the service.</li> <li>Support all IT services, to ensure the availability of IT equipment, and support evening events when required.</li> <li>Manage access to resources and information for all users, both on site and remotely by a variety of devices.</li> </ul> <p><strong>Software/ Hardware Skills required:</strong></p> <ul> <li>Microsoft , InTune and autopilot</li> <li>Ideally have OneDrive, cloud office package experience.</li> </ul> <p><strong>Hours</strong> – Monday to Thursday 8am 4pm, Friday 8am 3:30pm</p>