Lawyer Support Associate, Evening Shift – 6-month FTC

Job Description:

  • Send ID checks and client care letters via the Legl e-verification system
  • Troubleshoot client issues and review verification results
  • Certify ID for clients using paper-based checks
  • Learn what qualifies as valid ID and source of funds documentation
  • Open and manage new legal files in LEAP
  • Ensure compliance requirements are completed accurately
  • Support consultants and the internal legal team
  • Help onboard new consultants and provide professional, friendly support
  • Build working relationships across the business
  • Respond to queries by email, phone, or Teams
  • Collaborate with teammates to manage priorities and meet deadlines

Requirements:

  • Experience working within an admin, operational or customer support role
  • Genuine love of organisation, detail, and process
  • Strong communication and problem-solving skills
  • Calm under pressure and confident resolving issues quickly
  • Highly organised with excellent attention to detail
  • Ability to manage multiple requests at once
  • Proactive ownership and gap-spotting
  • Passion for improving legal services through technology
  • Professional, discreet, and reliable, especially with sensitive client data
  • UK-based
  • Ability to work 3pm–11pm
  • Must address UK visa-sponsorship status during application

Benefits:

  • 33 days’ annual leave (25 + bank holidays) plus your birthday off
  • Extended Christmas holiday
  • Pension contribution
  • Give back - support a good cause with a charity day each year
  • Regular socials/team events
  • People-first culture
  • Professional development and investment in employee development
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