Lettings & Property Management Operations VA

Job Description:

  • Monitor the property-management dashboard and ensure nothing is missed
  • Manage tenant and landlord communications
  • Coordinate maintenance and chase contractors
  • Monitor and follow up on rent arrears
  • Track and escalate compliance requirements
  • Manage tenant notices and re-letting
  • Process applications and referencing
  • Coordinate move-ins and move-outs
  • Coordinate viewings
  • Obtain landlord approvals and follow up on outstanding actions
  • Update the CRM and ensure every case has a clear next action
  • Use AI and automation to reduce administration
  • Minimise rental void periods
  • Start the re-letting process immediately after notice, including landlord instructions, marketing preparation, applicant matching, viewings, applications, and move-in coordination
  • Generate new lettings business through prospecting and follow-up with landlords, CRM leads, ValPal leads, competitor-listed landlords, property investors, and prospective landlords
  • Make telephone calls, send emails and WhatsApp messages, complete CRM follow-ups, and set appointments
  • Meet daily prospecting targets: 20+ landlord calls, 10+ personalised emails/messages, 10+ lead follow-ups, 5+ new CRM prospects, and 2+ meaningful landlord opportunities
  • Achieve a weekly target of 3+ landlord valuation/appraisal appointments
  • Protect the managed portfolio, minimise void periods, reduce administration through automation, and generate new landlords and managed properties weekly

Requirements:

  • Experience with UK residential lettings/property management; experience with Alto is a major advantage
  • Excellent spoken and written English
  • Confidence speaking to UK landlords and tenants
  • Commercially minded
  • Persistent with follow-ups
  • Comfortable making outbound prospecting calls
  • Experience with CRM systems
  • Confidence using AI and technology
  • Proactive rather than waiting for instructions
  • Comfortable working to clear daily KPIs
  • Own computer or laptop
  • ADSL/FIBRE internet line
  • Headphones for use with the VOIP phone system
  • Anti-virus installed
  • UPS/back-up battery for load shedding — NON-NEGOTIABLE

Benefits:

  • Remote position
  • Full-time employment
  • Work-from-home equipment requirements provided: own computer or laptop, ADSL/FIBRE internet line, headphones for VOIP phone system, anti-virus software, and UPS/back-up battery for load shedding
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