Manager, Strategic Operations

Manager, Strategic Operations – United KingdomLondon, UK

Job DescriptionPosted Thursday, March 19, 2026 at 11:00 PM

About the RoleWearesearchingforaManager,StrategicOperationstosupportourEMEAteambasedoutofourLondonheadquarters.Thisisanofficefield-basedrole,withthemajorityworkingfromourLondonoffice.

The Manager – Strategic Operations is responsible for the successful implementation of strategic initiatives for our Subway Market Operations territories throughout EMEA, and creating tools that our Master Franchise partners could leverage. This role ensures that Field Teams have the necessary processes, tools, systems, reporting and FZE support to be able to execute the business strategy consistently to deliver performance improvement. Additionally, this role shapes the future of the business by understanding market conditions, key trends and contributes to the roadmap of the \'restaurant of the

Responsibilities

Operations Strategy: Identify opportunities to enhance operations & commercial success for the business as defined by MBOs and broader business strategy. Have a deep understanding of how Subway Restaurants operate and consider strategy that can be applied to the entire EMEA network.

Stakeholder Analysis & Engagement: Understand external industry trends, internal (SME) needs and external customer (Franchisee) feedback. Utilise this data in a logical manner to improve processes that support execution.

Deliver Efficient & Effective Processes: Define and roll out internal processes for Ops Strategy/Ops Excellence team to use to provide consistent approach to projects & initiatives as defined by your line manager. Act as a SME to support colleagues in successful implementation of these tools. Deliver agreed programs, processes and tools to the business for implementation. Measure the success of programs and refine future approach based on those results.

Projects: Be a key contributor to EMEA wide strategic projects by providing recommendations on how to operationalize concepts, working within a specific timeframe and engaging all relevant stakeholders.

Skills & Abilities:

Strong communication, training and customer experience skills necessary

Must have problem solving skills combined with Project Management skills

Good written and oral communication skills, strong interpersonal skills, investigative ability, ability to multi-task and work independently

Basic computer proficiency and understanding of MS Word, MS Excel, PowerPoint & MS Outlook

Highly commercial with strong business/financial acumen, market awareness

Operational & Commercial Understanding in QSR

Broader Industry Knowledge

Influence without authority

Analytical & Numerate

Critical Thinking

Program management

Additional requirements:

Bachelor\'s degree in business, technical, or related field preferred.

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Salary: GBP 55000 - 65000 per year Experience: 5 years required
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