<h1>Overnight Crisis & Wellbeing Counsellor</h1> <p><strong>Remote, UK Based | Permanent | Night Pattern | 33.75 hours per week across 3 nights</strong></p> <p><strong>Salary:</strong> £30,000 to £34,000 DOE (FTE), plus overnight enhancement (up to £3,000 per annum)</p> <p><strong>Location:</strong> Fully remote within the UK</p> <h2>About the Role</h2> <p>Archer Resourcing is recruiting on behalf of a national provider of psychological support services for an experienced <strong>Overnight Crisis & Wellbeing Counsellor</strong>.</p> <p>This is an opportunity to work within a busy 24-hour emotional support service, providing immediate telephone-based support to individuals experiencing a wide range of mental health difficulties. You will regularly support callers presenting in acute emotional distress, including those experiencing suicidal thoughts, self-harm, safeguarding concerns and crisis situations.</p> <p>This role is best suited to an experienced counsellor who is confident making independent clinical decisions, carrying out comprehensive risk assessments, managing safeguarding concerns and remaining calm when supporting high-risk individuals.</p> <p>Working overnight, you will play a vital role in ensuring callers receive safe, timely and clinically appropriate support when they need it most.</p> <h2>Key Responsibilities</h2> <ul> <li> <p>Deliver high-quality telephone counselling and emotional support to individuals experiencing mental health difficulties and emotional distress.</p> <li> <p>Independently assess risk during every interaction, identifying concerns relating to suicide, self-harm, safeguarding and immediate vulnerability.</p> <li> <p>Confidently manage callers presenting with suicidal ideation, intent or crisis, making appropriate clinical decisions and following safeguarding procedures where required.</p> <li> <p>Carry out comprehensive clinical and psychosocial risk assessments, documenting clear risk management plans.</p> <li> <p>Make independent decisions regarding escalation, safeguarding referrals and emergency intervention where necessary.</p> <li> <p>Work with adults presenting with complex issues including anxiety, depression, trauma, bereavement, relationship difficulties, abuse, domestic violence and significant life crises.</p> <li> <p>Apply sound safeguarding knowledge when working with vulnerable adults and young people, ensuring concerns are acted upon appropriately.</p> <li> <p>Provide immediate emotional containment while helping callers identify practical next steps and sources of ongoing support.</p> <li> <p>Accurately maintain confidential clinical records using the internal case management system.</p> <li> <p>Liaise appropriately with internal teams and external agencies when risk thresholds require further intervention.</p> <li> <p>Maintain professional standards in line with your governing body and organisational policies.</p> <li> <p>Participate in clinical supervision, reflective practice and ongoing professional development.</p> </ul> <h2>Essential Requirements</h2> <ul> <li> <p>Level 4 Diploma in Counselling or equivalent recognised qualification.</p> <li> <p>Registered member of the BACP, NCPS, UKCP or another recognised professional body.</p> <li> <p>Minimum 150 supervised counselling hours.</p> <li> <p>At least 12 months' post-qualification counselling experience.</p> <li> <p>Significant experience independently assessing and managing clinical risk.</p> <li> <p>Demonstrable experience supporting individuals experiencing suicidal ideation, self-harm or mental health crisis.</p> <li> <p>Strong knowledge of safeguarding legislation, policies and reporting procedures.</p> <li> <p>Confidence making autonomous clinical decisions without direct supervision.</p> <li> <p>Excellent telephone communication and active listening skills.</p> <li> <p>Comfortable working in a fast-paced, high-vo