Outpatient Clinic Coordinator - Hoxton Diagnostic Hub

Overview

Outpatient Clinic Coordinator – Hoxton Diagnostic Hub, Moorfields Eye Hospital NHS Foundation Trust.

We are seeking a proactive individual with strong communication skills to join our team as a clinic coordinator. The role offers the opportunity to develop new skills and receive support from senior administration. No hospital experience is required, but strong customer service experience is essential. The position covers administrative duties from 08:00 to 16:00 or 09:00 to 17:00.

Responsibilities

  • Provide high quality clerical and administrative support as a member of the administrative team.
  • Act as the first point of contact for patients in both the outpatient environment and administrative offices.
  • Deliver excellent service to patients, including reception duties: meeting and greeting patients, checking them in to clinics using the Trust’s patient administration system, booking clinic appointments, and accurately recording patient data.
  • Support clinic operations by ensuring clinics are booked to profile, answering queries (by telephone and in person), filing, and assisting with clinic cancellations and other administrative duties.
  • Maintain good interpersonal, verbal and written communication, work effectively as part of a team, and cope with pressure in a busy environment. Maintain accuracy and attention to detail; develop good computer skills.

Qualifications and Experience

  • Education: GCSE level or equivalent with English and Maths at A–C.
  • Knowledge: Good working knowledge of Microsoft Office; understanding of confidentiality issues.
  • Desirable: Experience using Trust IT systems (e.g., PAS, OpenEyes, Medisoft).
  • Experience: Previous administrative experience and experience working with the general public in a customer-oriented role. Healthcare experience is desirable.
  • Skills: Ability to work within a multidisciplinary team; excellent oral and written communication; ability to work under pressure and meet deadlines; ability to handle queries in person and by phone.

Other Requirements

Employment is subject to eligibility to work in the UK, satisfactory DBS disclosure, and two references. We do not offer visa sponsorship unless stated in the advert. We are committed to equality, diversity and inclusion and encourage applications from under-represented groups. We support flexible working where possible.

Benefits

  • Salary including High-Cost Area Supplement
  • Opportunity to join the NHS Pension Scheme
  • Free 24/7 independent counselling service
  • Learning and development opportunities
  • Flexible working-friendly organisation

For further details or to request reasonable adjustments, please contact the recruitment team at moorfields.recruitment@nhs.net.

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