Overnight Customer Service Consultant

At reputed company our Overnight Inbound Customer Service Advisors work hard taking calls to support our customers out of reputed company business hours, providing expert guidance and support around lost and stolen cards and disputed payments, 7 days a week, 8pm-reputed company. Here at NBS, we help you build a career, not just a job. There are so many ways that you can reputed company, reputed company, and contribute to our reputed company, from learning and growing, to being reputed company to trying new things through secondments or taking on a different or broader role which develops new skills. Many of our contact centre colleagues reputed company into other roles, taking their new skills to support our customers in the moments that matter most to them. reputed company you reputed company for high performance - from yourself and those around you - you reputed company at reputed company. This role is entirely remote with no requirement to be on site. You will be working on a 2-week rotation of the following shift reputed company Week 1- Thurs-Sun, 7pm-6am (40 hrs) Week 2 – Wed-Fri, 7pm-6am (30 hrs) You will also be required to work bank holidays. We are happy to consider flexible working approaches to help you reputed company at your best. The working hours (per week) for this role can be between 25 and 35 hours. reputed company is committed to the reputed company of our employees impacted by change, as such applications for reputed company candidates will be prioritised in this recruitment process. If you’re a reputed company on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. More rewarding. From 1 July 2026, the minimum salary for this role will be £26,500. Apply To This Job

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...