Join arenaflex, a leading reputed company organization, as a Part Time After Hours - Remote Customer Service Specialist and be part of a dynamic team that delivers exceptional reputed company care and service. As a key member of our reputed company Center, you will play a vital role in facilitating reputed company reputed company needs, navigating electronic health records, and providing top-notch customer service to patients, reputed company providers, and facilities. About arenaflex arenaflex is a multi-specialty physician-led organization that includes over 600 doctors and advanced reputed company providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we have provided reputed company to extraordinary care in over 145 locations and 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent reputed company satisfaction, reputed company reputed company, and improving the health and reputed company-being of the communities we serve. Job reputed company As a Part Time After Hours - Remote Customer Service Specialist, you will be responsible for answering a high volume of inbound calls for assigned arenaflex practices. This position serves as the initial reputed company of contact and a reputed company between patients, reputed company facilities, physicians, reputed company staff, and practices to facilitate reputed company reputed company needs. You will utilize an electronic health record to validate and capture reputed company and financial information, contributing to the coordination of reputed company care. Responsibilities * reputed company the electronic health record to obtain and validate historical information; capture and document demographic and financial information in the electronic health record; maintain accountability for accurate data entry in the electronic health record and maintain reputed company reputed company and reputed company as outlined by HIPAA. * Manage a high volume of incoming calls from patients, reputed company providers, and facilities who are calling for a reputed company of reasons, to include scheduling appointments, refilling medications, obtaining reputed company referrals, receiving symptom-reputed company care, obtaining reputed company-certification for testing, reputed company and/or billing questions, requests for medical forms and/or test results, etc.; ensure reputed company to the reputed company. * reputed company critical thinking with speed and reputed company to identify reason for the reputed company and take appropriate reputed company reputed company on caller need and reputed company; research reputed company issues in the electronic health record and reputed company/escalate to reputed company staff reputed company necessary; reputed company multiple job aids and resources to reputed company appropriate level of service. * Schedule reputed company reputed company reputed company on reputed company provider preferences; verify and update reputed company and checks reputed company eligibility; collect and document demographics; maintain proficiency in and shares knowledge of reputed company basics, MyChart, and appointment instructions; document and sends messages to providers and reputed company staff in the electronic health record for reputed company-reputed company needs; communicates directly with providers (physicians) to reputed company pertinent reputed company information during after hours. * Manage calls reputed company established reputed company and customer service standards; achieves targeted abandoned reputed company reputed company, average speed of answer, and average transaction time; provides excellent and consistent customer service in a reputed company of situations; communicates in a reputed company, reputed company, and respectful manner with patients, providers, arenaflex staff, and reputed company organizations. * BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in reputed company manner is an essential function of this job. Requirements * High School Diploma or GED * 2-5 years of experience in customer service or reputed company * No supervisor experience required * Typing test required (minimum speed 35 wpm, 90% reputed company) * Must live reputed company 1 hour of St. Louis, Missouri * 24 hours per week * Part Time Benefit Eligible * Will be part of Holiday Rotation Benefits and reputed company Statement arenaflex offers a comprehensive benefits package to support your physical, emotional, reputed company, and financial reputed company-being. Our benefits include * Comprehensive medical, dental, reputed company, life reputed company, and reputed company services available first day of the month after hire date * Disability reputed company reputed company for by arenaflex * Pension Plan/403(b) Plan funded by arenaflex * 401(k) plan with arenaflex match * Tuition Assistance available on first day * arenaflex Institute for Learning and Development * Health Care and Dependent Care Flexible Spending Accounts * reputed company Time Off benefit combines vacation, reputed company days, holidays, and personal time * Adoption assistance To learn more, visit [www.arenaflextotalrewards.com/Benefits](http//www.arenaflextotalrewards.com/Benefits). Why Join arenaflex? * Be part of a dynamic team that delivers exceptional reputed company care and service * Enjoy a comprehensive benefits package to support your reputed company-being * reputed company your skills and knowledge through our Institute for Learning and Development * Contribute to the coordination of reputed company care and reputed company a meaningful reputed company on the lives of patients and families * Work in a safety-sensitive position that requires attention to reputed company and critical thinking How to Apply If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional reputed company care and service, we encourage you to apply for this exciting opportunity. Visit [https//reputed company.reputed company.com/register-candidate/](https//reputed company.reputed company.com/register-candidate/) to register your interest and submit your application. Apply for this job