Mode is proud to be partnering with a prestigious global premium fashion brand seeking an experienced People Operations Manager for Europe. This role offers the opportunity to work within a world-class retail environment, delivering exceptional experiences.

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

This global business is performing very well in the market and can offer strong progression opportunities.

This role requires 2 days in the office and the rest from home, and will report to the Head of People operations.

The role

• Own day‑to‑day people operations across the employee lifecycle, from offer and onboarding to offboarding and alumni.
• Maintain accurate employee records and oversee HRIS administration, ensuring data integrity, access controls and reporting.
• Coordinate payroll inputs and reconcile changes (new starters, leavers, variable pay, benefits) with Finance and external providers.
• Manage benefits administration and renewals; evaluate vendors and drive continuous improvement in offering and employee experience.
• Act as the first point of contact for people queries, providing pragmatic advice to managers and employees and escalating complex ER matters appropriately.
• Maintain compliant policies and processes aligned to UK employment law and best practice; lead periodic policy reviews and updates.
• Support performance and talent cycles (goal‑setting, check‑ins, reviews, calibration) and coach managers on process and outcomes.
• Partner with leaders on headcount planning, hiring operations and onboarding to deliver a consistent, high‑quality experience.
• Track and analyse people metrics (e.g., headcount, turnover, absence, DEI, engagement) to generate insights and recommendations.
• Deliver key projects across HR operations, including process automation, documentation, SLAs and service delivery improvements.
• Support learning & development coordination (needs analysis, scheduling, tracking) and culture/engagement initiatives.
• Ensure compliance with right‑to‑work, health & safety, GDPR and record‑keeping requirements; manage audits as needed.
• Build strong cross‑functional relationships with Finance, Legal, IT and Workplace to enable smooth employee experiences.

Requirements

• Proven experience in a People Operations / HR Operations role within a scaling or fast‑paced RETAIL environment, ideally fashion retail.
• Strong working knowledge of UK employment law, with sound judgement on when to escalate ER matters.
• Hands‑on HRIS administration experience (e.g., maintaining fields/flows, permissions, audits and reporting).
• Confident working with data: able to build dashboards, interpret trends and translate insights into action.
• Payroll coordination experience and comfort partnering with Finance and external providers.
• Process‑minded with a knack for simplification, documentation and continuous improvement.
• Excellent stakeholder management and communication skills; trusted, discreet and employee‑centric.
• Comfortable operating autonomously, prioritising across multiple workstreams and meeting deadlines.
• Strong attention to detail with a bias to action and service orientation.
• CIPD Level 5 (or equivalent practical experience); Level 7 or further certification is a plus.

To apply, please send your CV to info@modesearch.co.uk or click the apply button.

Please note: due to high volumes of interest, only shortlisted candidates will be contacted.