PP Amazon Service Engineer

Canon UK is looking for a Professional Print Field Service Engineer to join its team. The ideal candidate would live in the Dunstable/Luton area to meet agreed service levels.

In this role, you will be carrying out installation, service, and repairs on a range of Canon Professional Printers. You will ensure adherence to standard call procedures and maintain quality standards, aiming for a high first-time fix rate and minimal return rates, with a focus on customer satisfaction and retention by delivering an exceptional service experience.

The work is varied. If you enjoy working in a fast-paced environment, being part of a team, and have accurate and excellent time management skills, then this is a great opportunity to develop your career.

What we offer

  • Support and Development: We invest in your professional growth, providing resources and support to learn and progress. Our leaders encourage exploration and knowledge sharing.
  • Inclusive Culture: We are committed to creating an equitable culture where employees thrive.
  • Sustainability: Our Kyosei philosophy emphasizes reducing environmental impact and social contribution.
  • Benefits: Competitive salaries, learning & development resources, work-life balance with holidays and flexible policies, diversity initiatives, health & wellbeing programs, employee discounts, pension, awards, cycle to work scheme, season ticket loans, and charity days.

What we ask

  • Provide first-line troubleshooting on Production Print devices, meeting service level agreements.
  • Achieve high first-time fix rates and minimize recalls.
  • Communicate effectively with customers and internal teams.
  • Contribute to team development and service performance improvements.
  • Meet all post-sale service requirements and provide technical escalation support when needed.
  • Accurately record activities, optimize inventory, and provide product training.
  • Seek authorization for chargeable work and suggest improvements.
  • Support safety policies and pursue self-development opportunities.

Requirements

  • Ability to deliver superior customer service and support continuous improvement.
  • Excellent communication skills and the ability to work independently or as part of a team.
  • Remain calm under pressure, prioritize effectively.
  • NVQ or equivalent in electrical/mechanical discipline.
  • Organized, proactive, with problem-solving skills and excellent time management.
  • Experience as a Service Engineer in electromechanical environments with IT knowledge.
  • Understanding of health and safety guidelines.
#J-18808-Ljbffr Experience: 3 years required
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