Progression Administrator

Join MTVH and Help Customers Move Into Their New Homes

At MTVH, we're passionate about delivering outstanding customer experiences and helping people achieve home ownership through Shared Ownership and Private Sale opportunities. We are looking for a highly organised and customer-focused Progression Administrator to support our Progression Team in delivering successful sales completions while ensuring compliance, accuracy, and an exceptional customer journey.

This is an excellent opportunity for an experienced administrator with strong attention to detail, excellent organisational skills, and an interest in the property sector to develop their career within a leading housing association.

What You'll Be Doing

As a Progression Administrator, you will play a key role in supporting customers from the point their offer is accepted through to legal completion, ensuring every stage of the sales process is managed efficiently and professionally.

Your responsibilities will include:

  • Supporting customers throughout the sales progression process, providing a seamless and customer-focused experience from offer acceptance to legal completion.
  • Liaising with internal stakeholders, solicitors, financial advisers, and customers to ensure transactions progress within agreed timescales.
  • Maintaining accurate records across business systems, including Salesforce CRM and other regulatory platforms.
  • Preparing, recording, and tracking legal documentation associated with property sales and completions.
  • Uploading and maintaining accurate sales transaction data to regulatory and compliance systems, including CORE Digital reporting requirements.
  • Updating customer information on government and local authority reporting systems.
  • Creating service charge accounts and ensuring financial transactions relating to completions are processed accurately and within required timescales.
  • Coordinating property valuations and home demonstration appointments.
  • Supporting operational compliance activities, audits, and business health checks.

What We're Looking For

We're seeking a proactive and detail-oriented individual who enjoys working in a fast-paced environment and delivering excellent customer service.

Essential Experience & Skills

  • Proven administration experience with the ability to manage competing priorities and deliver to deadlines.
  • Excellent organisational and time management skills.
  • Strong attention to detail with the ability to maintain accurate records and data.
  • Excellent customer service and communication skills.
  • Experience building productive relationships with internal and external stakeholders.
  • Strong IT literacy, including experience using databases, CRM systems, and Microsoft Office applications.
  • Ability to work independently as well as collaboratively within a team environment.

Desirable

  • Knowledge of Shared Ownership and Private Sale products.
  • Understanding of property sales transactions and conveyancing processes.
  • Interest in the housing or property sector.
  • Experience working with Salesforce or similar CRM systems.
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