Regional Manager - Cabin Crew

Joining TUI Airways as part of the Customer Delivery leadership team you will be directly accountable for the management and leadership of Gatwick base, you will lead a team of experts including a large remote Cabin Crew community to ensure that TUI Airways delivers industry leading standards for on board customer experience, inflight revenue sales and colleague engagement.

Flexibility will be required to undertake the shift-based nature of this role with a commitment to on-call responsibilities. Due to the highly operational nature, the role will be based onsite at Gatwick with very limited opportunity to work remotely.

Applications close 28 May 2023
ABOUT THE JOB

Provide visible leadership by displaying behaviours, demonstrated through robust training and development, to inspire and influence your management team ensuring that every opportunity is taken to maintain and enhance engagement
Be at the heart of decision making to develop, implement and lead the overall strategy for Gatwick ensuring that you and your wider team directly contribute to the airline vision and 5-year plan
Be accountable as a leader of change for proactively seeking ways to drive improvements in your area
Provide strategic direction to your teams to achieve operational excellence and total cost of delivery KPIs with a focus on driving a culture of industry leading on-board customer experience and achievement of in-flight revenue
Embed the Long-Haul proposition growth strategy to meet business targets through inspirational and engaging leadership and investing time in your front line teams to complement the existing Short and Mid haul performance which is at the core of your accountability
Accountable for people development and performance management you will also provide support and guidance to your direct reports using all available data and analytics to effectively enable them to manage, coach and develop their cabin crew communities
Work in collaboration with Divisional Manager Cabin Crew Operations to build relationships and trust with stakeholders from across Northern Region Airlines and the wider TUI Airlines working with pilot management ensuring the consistent delivery of key company messages and engagement strategies within a remote workforce
Contribute to the overall customer delivery strategy and work closely to ensure that training, innovation and new products are implemented successfully
Foster and maintain a strong and productive Trade Union relationship both at local and national level
Be accountable for the overheads expenditure and budget for your base and help identify and deliver efficiencies within the overall customer delivery budget
Ensure safety, compliance and departmental quality systems are embedded within your area
Flexibility to work variable shift patterns is required which will include weekends and a rota which will be shared a minimum of 4 weeks in advance. You will assume on call responsibilities on a rotational basis.
ABOUT YOU

Significant sales and service leadership experience, ideally within an aviation and/or regional environment
Tangible examples of developing teams, performance management and implementing change initiatives
First class commercial acumen with ability to lead inspire and motivate others to deliver a high performing remote team
A skilled communicator with the proven ability to influence colleagues and stakeholders across at all levels
A proven track record of HR, employee relations expertise gained in highly unionised environments
A self-motivated leader who takes the initiative and works collaboratively with a track record of motivating and developing a diverse and dispersed workforce
Strong analytical skills, able to work independently and manage projects simultaneously
An innovative thinker with the ability to generate ideas and alternatives
A bold decision maker, able to work in a dynamic and fast paced operational environment
An influential role model who consistently demonstrates company values
Creative thinking and an understanding of service culture
Excellent organisation and planning skills, competent in MS Office (Word, Excel, PowerPoint, Outlook)
#LI-DD1

ABOUT OUR OFFER

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Discretionary Bonus Scheme
Private Medical Insurance, single cover with option to add dependants
Permanent Health Insurance
Pension scheme and life assurance

​ We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk
Your application is important to us and we aim to get back to you shortly after the closing date

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...