Remote Customer Service Representative

Essex County College is currently hiring Remote Customer Service Representatives for a work-from-home opportunity.

Urgent hiring — limited seats are available for the upcoming training class. Qualified applicants are encouraged to apply as soon as possible.

Selected candidates will complete required training, certification, screening, and technical requirements before beginning production service.

Upon successful completion of the required certification and training, qualified representatives may begin production service.

Production Pay: $28/30 per hour

Additional incentives may be available based on applicable program requirements.

Responsibilities

· Answer customer questions and provide professional support.

· Resolve customer concerns and service-related issues.

· Assist customers with account and service inquiries.

· Accurately document customer interactions.

· Navigate multiple computer systems while assisting customers.

· Follow established client procedures and guidelines.

· Maintain professional phone etiquette.

· Protect confidential customer information.

· Meet applicable quality and performance standards.

· Complete all required training and certification.

Qualifications

· Strong verbal and written communication skills.

· Excellent customer service skills.

· Dependable and punctual.

· Comfortable working independently.

· Basic computer skills.

· Ability to multitask.

· Strong attention to detail.

· Ability to successfully complete required screening and certification.

Previous customer service or call-center experience is preferred but not required.

Work-From-Home Requirements

Applicants must have:

· Reliable high-speed internet.

· A computer that meets applicable program requirements.

· A quiet and professional workspace.

· Ability to meet applicable technical and security requirements.

Company Description

Essex County College is a public community college in New Jersey dedicated to providing accessible, affordable, and high-quality education. Established in 1966, the college offers a wide range of associate degree programs, academic certificates, career training, and continuing education opportunities designed to support students' academic and professional goals.

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