United Utilities is looking for a Remote Monitoring Controller to join our Monitoring and Control Team. This is an opportunity to step into a role where your decisions matter, your focus makes a difference, and your performance helps keep essential services running across the North West. If you take pride in doing a great job, enjoy responsibility, thrive under pressure and are confident interpreting data, this role offers genuine impact every single day.

About The Role

As a Remote Monitoring Controller, you will be part of a small, focused team responsible for monitoring asset performance around the clock. You will assess telemetry data, alarms, trends and workflow information to identify issues early and ensure the right response is in place. The role demands calm decision making during busy periods and sustained focus during quieter times. You will work closely with field teams and the Integrated Control Centre, communicating clearly and keeping operations moving safely and efficiently. Wastewater knowledge is desirable, but attention to detail, analytical thinking and strong teamwork are what truly set candidates apart.

Key Responsibilities

• Monitor and manage alarms across Wastewater and Water assets to maintain effective 24/7 operational control
• Analyse telemetry data, trends and operational information to identify issues and decide on the correct response
• Case manage water quality and wastewater compliance events in line with regulatory expectations
• Maintain accuracy and focus while managing simultaneous events and shifting priorities
• Stay resilient and effective during high workload periods, including weather events and operational incidents
• Communicate clearly with field teams, control colleagues and internal stakeholders to support fast, informed decision making
• Use telemetry systems, corporate tools and monitoring platforms to support proactive alarm reduction
• Allocate and manage resources outside core business hours when required
  
  

To maintain continuous 24/7 monitoring of our assets, this role operates on a rotating 12-hour shift pattern, with day shifts running from 06:30 to 18:30 and night shifts from 18:30 to 06:30.

The typical rotation consists of two-day shifts followed by two-night shifts, then four rest days, followed by two additional 12-hour shifts and two rest days before the cycle repeats. This shift pattern provides regular periods of time off while ensuring round-the-clock operational coverage.

Skills & Experience

The ideal candidate brings strong attention to detail, a steady temperament and the ability to work confidently in a fast paced operational environment.

You will have:

• Strong analytical skills with the ability to interpret numbers, graphs, system outputs, and information from multiple IT systems.
• Confidence working in high responsibility situations, remaining calm under pressure and maintaining quality and consistency.
• Strong communication, influencing and stakeholder management skills, with the confidence to challenge appropriately and collaborate effectively with field colleagues and control teams.
• Ability to work independently while contributing positively to a small, supportive team environment.
• Good working knowledge of Excel and SharePoint, with the ability to learn new systems and tools quickly.
• Desirable understanding of wastewater or water networks.

Why This Role

In this role, you will be at the heart of operational decision making. You will help protect critical assets, support compliance and ensure essential services run smoothly for customers across the region. You will join a small team that values pride in the job, mutual support and delivering high quality results that matter.

Benefits:

• 26 days annual leave rising to 30 days with service, plus bank holidays *consolidated into a total annual leave allowance reflective of your shift work arrangements
• 26% shift premium added to your basic salary.
• Competitive pension scheme with up to 14% employer contribution
• Performance related bonus up to 7.5%
• Company funded healthcare plan
• Gym discounts and digital fitness benefits
• Salary Finance, Wealth at Work courses and employee discounts
• EVolve car scheme
• Employee Assistance Plan and mental health first aiders
• ShareBuy and MORE Choices flexible benefits
• Enhanced parental leave schemes

If you are ready for a role where your decisions make a real difference, we would love to hear from you. Apply today and start shaping the future of our operational performance.