Job details

Location: Heathrow Airport, London

Contract: Full-time (40 hours per week)

For over three centuries, Fortnum & Mason has been home to extraordinary food, exceptional service, and unforgettable experiences. Our people are at the heart of everything we do, and we are proud to deliver moments of joy to customers from around the world every day.

As we continue to grow our presence at Heathrow Airport, we are looking for warm, enthusiastic, and customer-focused individuals to join our team in Terminal 4 in this exciting and fast-paced international environment.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days*
• Matched pension scheme and excellent career development opportunities
• Annual staff party and incredible gifts after 5 years

• Subject to terms and conditions of employment

What You'll Do:

As a Sales & Stock Associate, you will play a vital role in delivering a seamless luxury shopping experience, balancing exceptional customer service on the shop floor with efficient stockroom operations behind the scenes.

In this dynamic airport environment, you will:

• Deliver outstanding, personalised service that reflects the Fortnum & Mason brand
• Share product knowledge confidently, supporting customers with recommendations and queries
• Maintain beautifully presented sales areas with strong attention to detail
• Receive, unpack, and organise deliveries efficiently in line with operational needs
• Support stock control, replenishment, rotation, and ticketing
• Ensure product availability while maintaining impeccable standards
• Assist with visual merchandising in line with brand guidelines
• Process transactions accurately using the till system
• Work collaboratively with your team to create a warm, welcoming environment
• Ensure all activities comply with health & safety and food safety requirements

What We Are Looking For:

• Passion for delivering exceptional customer service
• Interest in luxury retail, fine food, and premium products
• Adaptable and proactive, with the ability to thrive in a fast-paced airport setting
• Comfortable working both on the shop floor and in the stockroom
• Strong communication skills and attention to detail
• Reliable, punctual, and a committed team player
• Flexibility to work early mornings, evenings, weekends, and public holidays
• Previous retail experience is preferred

Please note:

• Appointment is subject to satisfactory references and pre-employment checks (5 years)
• Due to the security requirements of working at Heathrow Airport, additional screening will be required

If you’re passionate about service, people, and the world of Fortnum & Mason, we’d love to hear from you. Apply today and be part of delivering exceptional experiences to customers from across the globe.

Please note that this is a physically demanding role and involves prolonged standing, walking, and manual handling activities.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards