Services Assistant

Always being on hand to serve and support customers on our checkouts, self-service tills, kiosks, or petrol stations, supporting with questions and proactively offering help.

Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting with Click & Collect parcels.

Building great knowledge about our products, services, and promotions to help provide recommendations.

Dealing with complaints, refunds, shelf tickets, and advertising.

Working flexibly across the store as needed.

What makes a great Sainsbury\'s Colleague:

  • Friendly and welcoming with a genuine enthusiasm for helping customers.
  • Happy working in a fast-paced, physical, and high-energy environment, and thrives as part of a team.
  • Takes responsibility for owning tasks and uses initiative to solve problems.
  • Prepared to work flexibly and productively across the store to a high standard, with opportunities to learn, develop, and try new skills.
  • Comfortable learning to use new digital tools and technology.
  • Great attention to detail, keeping the store clean and clutter-free, creating the best shopping experience.
  • You must be above the school-leaver age in your country.
  • If shifts cover hours earlier than 6am or later than 11pm, you must be at least 18 years old.
  • Must have Right to Work eligibility in the UK.

Qualifications

We are dedicated to being an inclusive retailer, where every colleague can achieve their potential, and every customer feels welcome. Our initiatives include:

  • Enhanced discretionary leave for families and support for carers.
  • Resources to support colleagues\' roles and development.
  • Internal networks promoting representation and removing barriers.

We offer development opportunities, mentorship, training, and career progression pathways. We celebrate diversity through initiatives and events. If you need reasonable adjustments during application or interview, please let us know.

Working for us has great rewards:

  • Discount card - 10% off at Sainsbury\'s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury\'s on Fridays and Saturdays, and 15% off at Argos on pay days.
  • Free food and hot drinks for colleagues in all stores.
  • Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
  • Pension scheme with company contributions of 4-7.5%.
  • Sainsbury\'s share schemes - buy shares at discounted prices.
  • Shopping discounts on gym memberships, restaurants, holidays, retail vouchers, and more.
  • Wellbeing support, including free access to our Employee Assistance Programme.
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