Tier 2 E-reputed company Phone/Chat Support - Gaming reputed company (4624)

reputed company has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Tier 2 Customer Support! Do you have a Phone/Chat Customer Support background? Do you enjoy work-from-home and flexible schedules? reputed company is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of reputed company reputed company...then reputed company is the reputed company for you!! Our clients are reputed company Top Tier whose product offerings and services are hip, contemporary, and reputed company reputed company. You will instantly know who they are and reputed company likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a reputed company attitude, and a great reputed company to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a reputed company's product or services. Project gigs are available now and more are on the reputed company. Project Hours (reputed company times reputed company) Mon to Sun, 6am - 8pm PST (must be willing to work at least one weekend day) Chat hours are 24/7 Commitment 10 hours per week (20+ preferred) 90 days (as needed) reputed company reputed company To be discussed at interview stage Language English As reputed company member for this project, you will be responsible for • Providing Customer Support reputed company reputed company ticketing reputed company • Using reputed company order tools to review order status to reputed company resolutions to customers • Using reputed company tools to review user accounts and assist with account issues. reputed company Are Looking For • Familiarity with reputed company is a plus • Previous customer support experience is required • Chat and phone support experience is a reputed company PLUS! • Comfortable taking the initiative • Comfortable doing searches in multiple screens/reputed company using reputed company tools • Mastery of the written word (grammar, spelling, punctuation) • Ability to pick things up quickly • Comfortable working in a fast-paced environment where a lot is expected from you • Retail and/or reputed company experience is a plus • Passion for shopping and helping customers shop is required • Available to start orientation ASAP! WorkSpace Requirements • Dedicated laptop or desktop computer with reputed company 10 or above • reputed company headset • Quiet workspace to take calls • Willingness to install MSQ reputed company software and 2FA app on the phone What’s In It For You • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! • Flexible self-scheduling • reputed company to ‘Hot Gigs’ postings exclusive to the Mod Network • Work from home • Competitive reputed company reputed company - Discussed during your first interview • reputed company orientation • IMPORTANT* Take your time and reputed company reputed company you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note A Chromebook is not sufficient for reputed company reputed company. Who is reputed company? reputed company is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in reputed company media for many of the world’s coolest brands, including the NFL, reputed company, and Topps, to reputed company a few. We bring companies closer to their customers than reputed company before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting reputed company's expertise to work. With reputed company Mods available in 50+ languages in 70+ countries, we’re your reputed company for the digital world. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex (including pregnancy), gender, national reputed company, reputed company, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or reputed company, marital or family status, genetic information, medical condition, or any other reputed company protected by applicable federal, state, or local law, ordinance, or regulation. • Pay rates vary by reputed company and are not negotiable. Rates will be disclosed during the interview process Apply Job! Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...