Train Conductor - Tonbridge
Job Introduction Looking for a career that will take you in new directions? Become a Southeastern Train Conductor.
We are currently seeking applications for our Tonbridge team. We will only be progressing applicants for this role who live within a 45 min drive of Tonbridge.
- Imagine the pride you’ll feel when your customer service skills and problem solving keeps hundreds of journeys running smoothly.
- Our training will take you from trainee to train Conductor and give you a nationally-recognised qualification.
- Enjoy a career that comes with great pay and benefits, a real sense of ownership, and where every shift is a chance to create a connection.
Main Responsibilities What you’ll do
Make sure passengers feel welcome, comfortable and safe on our trains. This means greeting people as they step on board, checking and issuing tickets, communicating with the train driver, and dealing with any problem that comes your way.
Of course, sometimes there are issues with tickets or delays, which can be difficult for passengers. It’s up to you to keep them informed and do your best to help them get where they need to be.
We are currently seeking candidates for our Tonbridge team, you need to live with a 15 mile radius of this depot as explained in more detail below. If you apply and live outside of the distance of this station then you should expect long wait times for your application to be screened and processed.
Applications for this role will be accepted until the 4th July, however we encourage early submissions, as the vacancy may close sooner if we receive a high volume of applications.
Your training
- As a Trainee Conductor, you’ll be enrolled into our Conductor Apprenticeship Programme.
- You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to safety procedures.
- You will work a varied shift pattern, which includes weekends, bank holidays and nights.
- Shifts can start before the first train departs in the morning, and some shifts will finish after the last train has dispatched at night.
You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.
You will need to demonstrate:
- A genuine passion for making every passenger’s journey the best it can be
- Proven face-to-face customer service experience
- Confidence in handling difficult situations independently and resolving them professionally
- Experience in taking payments and handling cash accurately
- Excellent communication skills and good IT proficiency
- Strong decision-making abilities, problem-solving skills, and initiative
- Resilience and the ability to remain calm and professional under pressure
This helps ensure you get adequate rest between shifts and that your commute remains safe and manageable.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.
Other things to know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
What you’ll get in return
£27,334, rising to £32,186 when competent in the role and £39,218 after 1 year fully competent in the role. Sundays are paid at a higher rate.
Along with your salary, the rewards you’ll get include:
- a final salary pension
- 28 days annual leave allowance (including bank holidays)
- free rail travel across our networks.
