VIP IT Support Technician

Job Overview
Provide premium VIP IT support to senior executives and Managing Directors within a financial services organisation in London. Form part of a high-performing executive support team delivering a white-glove IT service to key business stakeholders across the organisation.

Job Title: Premium Support SCE
Location: 8 Canada Square, London E14 5HQ
Rate: PAYE – £19.85/hr (PAYE) or £25.75/hr (UMB)
Work Schedule: Mon - Fri 09:00 - 05:30PM
Contract Duration: up to 31st Dec 2026

Responsibilities
  • Deliver rapid incident resolution via telephone, remote support tools, and direct deskside engagement as part of a premium support team supporting approximately 5,000 users.
  • Provide exceptional IT support to Managing Directors, senior executives, and front-office users in a high-pressure financial services environment.
  • Support and coach users on technology solutions, productivity tools, and best practices.
  • Assist customers with remote and hybrid working technologies, ensuring a seamless user experience.
  • Maintain effective working relationships with Customer resolver groups, UK support teams, and third-party service providers.
  • Identify opportunities to improve user experience and enhance business productivity through the adoption of new technologies.
  • Participate in the testing and deployment of new applications, devices, and hardware solutions where required.
  • Deliver clear, professional communication and high-level desktop support to VIP stakeholders, ensuring excellent customer satisfaction at all times.

Requirements
  • Strong experience working within a Service Desk, Executive Support, or 2nd Line Desktop Support function in a large enterprise or financial services environment.
  • Proven experience delivering remote and face-to-face IT support to senior stakeholders within a FTSE 100 or similarly complex corporate environment.
  • Experience providing VIP / white-glove support, ideally within front-office or trading floor environments.
  • Strong understanding of desktop technologies and supporting infrastructure, with the ability to prioritise incidents and provide accurate resolution estimates.
  • Excellent analytical and troubleshooting skills, with the ability to assess impact and resolve issues efficiently.
  • Ability to perform effectively under pressure and manage competing priorities within tight timescales.
  • Excellent interpersonal and customer service skills.
  • Strong verbal and written communication skills, with the confidence to engage with senior business stakeholders.
  • Demonstrable technical support expertise across the following technologies:
  • Windows 11
  • Microsoft 365 / Microsoft Office
  • Outlook and Exchange
  • Mobile technologies (iPhone, iPad, Blackberry)
  • Citrix
  • Apple MacBook / macOS
  • Virtual Desktop Infrastructure (VDI) and thin-client technologies (e.g. WYSE)
  • Trade floor technologies and market data platforms (Bloomberg, Refinitiv / Reuters, Eikon)
  • Microsoft Intune, Autopilot, and Endpoint management technologies
  • Collaboration tools such as Symphony, Microsoft Teams and Zoom


#4835697 - Anurag Gupta
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