Location: Remote + Homebased

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

Security Clearance: This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance.

Homebased Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

To provide a professional level engineering service on both assure (Faults) and provide (MACD’s) activities for our customer on behalf of VodafoneThree.

The role will be working alongside our project/principal engineers for project delivery in order to achieve the delivery of each assigned project stream as expected by both client and the company. Be able to manage risk and costs and ensuring all quality and health & safety requirements are met. Hold a technical knowledge of networking principles, having operated in both provide and assure delivery space and have a proven track record of successful technical project implementation across various delivery solutions.

What You’ll Do

• Assure/ Incident Management of Cisco Managed LAN and WLAN
• Management of day-to-day project and provide activities
• Achieve agreed performance levels in line with business targets, customer requirements and functional SLA’s
• Escalate issues and potential delays through Line Management channels in accordance with standard procedures to ensure that SLA’s are not breached
• Maintenance of site documentation
• Liaise with Project Engineers, Project Managers, Service Desk and High Care Delivery colleagues on a day to day basis
• Attend and repair customer faults within agreed timescales
• Role is predominantly remote based, however there will be the requirement to travel to customer sites in and around the Midlands and South of the UK on an adhoc basis, whilst also working on a standby rota
• once fully up to speed in the role

Who You’ll Be

• Extensive experience with Cisco LAN and Wireless LAN technologies, including switching and IP addressing best practice
• Good understanding Cisco Voice Technologies
• Experience in configuring networks in a managed data-networking environment, ideally coupled with a networking qualification
• Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment
• Good interpersonal skills with effective communication
• Holds valid SC Clearance, if not then minimum must be SC clearable, as the role will require the successful candidate to be SC Cleared

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What We Offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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