Inbound Customer Service Advisor - Remote

Social network you want to login/join with:

Inbound Customer Service Advisor - Remote, Maidstone

col-narrow-left

Client:

The Launch Group

Location:

Maidstone, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

915a810eea6a

Job Views:

11

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

Location: Teleperformance (via The Launch Group)

Job Type: Full-time

Pay: £12.21 per hour

Shifts: Monday to Saturday (5 days/week), between 08:00 – 18:00 (rotating shifts)

The Launch Group is recruiting on behalf of Teleperformance for dedicated and empathetic Contact Centre Agents. In this role, you\'ll manage a caseload of potentially vulnerable customers, delivering timely, professional, and confidential support. Your goal will be to improve customers’ well-being and financial stability through proactive case management and collaboration with key stakeholders.

Conduct sensitive, solution-focused conversations with customers

Manage and prioritise a varied caseload

Review complex information and assess evidence using sound judgment

Liaise with internal teams and external agencies to progress cases

Demonstrate empathy and resilience when supporting vulnerable individuals

Maintain detailed and accurate case records

Seek guidance and escalate cases appropriately

Requirements

Requirements:

  • Excellent verbal and written communication
  • Strong organisational and problem-solving abilities
  • Empathy, professionalism, and discretion
  • Critical thinking and attention to detail
  • Proactive and self-motivated with a collaborative mindset
#J-18808-Ljbffr
Back to blog

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...