Lead – Solutions Engineer, Verticals

Job Description:

  • Serve as a dedicated Solution Engineering partner to SLED, Higher Education, and Manufacturing sales teams
  • Develop understanding of industry-specific needs, buying environments, and business challenges
  • Collaborate with customers to identify and address business, operational, and technology challenges
  • Partner with Account Executives throughout the sales cycle
  • Conduct technical and business discovery and shape solution strategies
  • Translate customer requirements into business and technical solutions
  • Build and deliver customized demonstrations of Freshworks products
  • Articulate Freshworks ITSM, ITAM, ITOM, ESM, and AI capabilities to technical and executive audiences
  • Develop repeatable vertical-specific demonstrations, solution narratives, and best practices
  • Partner with Sales, Product, Marketing, Customer Success, and other teams
  • Share industry insights and customer feedback across Freshworks
  • Stay current on industry trends, technology priorities, and customer needs
  • Evangelize the Freshworks platform’s user experience and AI-first capabilities

Requirements:

  • 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience
  • Experience supporting or selling SaaS solutions into SLED, Higher Education, or Manufacturing
  • Strong understanding of industry-specific customer requirements, buying processes, and technology priorities
  • Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred
  • Excellent presentation and storytelling skills
  • Ability to communicate complex technical concepts and business value to diverse audiences
  • Proven ability to work cross-functionally on complex business and technical challenges
  • Strong verbal, written, presentation, and interpersonal communication skills
  • Ability to manage multiple opportunities and priorities in a dynamic sales environment
  • Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency
  • Experience positioning or selling AI-enabled solutions is preferred
  • A Bachelor’s degree is preferred but not required

Benefits:

  • Variable compensation eligibility
  • Flexible thinking and work environment
  • Opportunities to grow your career
  • Inclusive workplace
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