Remote Freelance Inbound Customer Support Opportunity

<p>100% remote work worldwide (except Germany)</p> <p>Hey Contact Heroes is launching a new and expanded inbound customer service project for a major, well‑known mobile network provider, focused on prepaid customers.</p> <p>We are looking for reliable and motivated freelancers from around the world who live outside Germany and want to support us long‑term with inbound customer service.</p> <p>If you live and work outside Germany and want to work remotely as an independent freelancer, this is the right opportunity for you.</p> <p>Tasks<br /> What to expect:<br /> • Handling inbound calls about prepaid products, plans, SIM cards, top‑ups, and basic technical questions<br /> • A professional project setup with dedicated points of contact<br /> • Flexible working hours within the project scope – you choose when you work<br /> • Payment per hour or per productive minute (depending on the project model)<br /> • 100% remote – work from anywhere in the world (except Germany)</p> <p>Qualifications<br /> 1. Legal and formal requirements:<br /> • Freelance/independent contractor status in your country of residence<br /> • Residence outside Germany<br /> • Ability to issue proper invoices for international clients (including us), according to local legal requirements<br /> • Compliance with tax obligations in your country</p> <p>2. Professional and personal requirements:<br /> • German language level C1/C2<br /> • Experience in telephone customer support is an advantage<br /> • Independent work style and strong organizational skills<br /> • Long‑term commitment to the project</p> <p>3. Technical requirements:<br /> • Stable internet connection (at least 50 Mbit/s)<br /> • Headset, two monitors, webcam, and a powerful computer<br /> • A quiet and private home office space (no access or visibility for third parties)<br /> • Secure use of web‑based tools</p> <p>Benefits<br /> Your advantages:<br /> • A long‑term, large‑scale project with a stable workload<br /> • Attractive and fair compensation based on the project model<br /> • Personal support from an experienced team<br /> • High flexibility – you set your own schedule</p> <p>Ready to become a hero?</p> <p>Apply now – we look forward to welcoming you to the project!</p>

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