Retail and Post Office Assistant

Retail & Post Office Assistant

About UOE

UOE has been helping people get things done since 1983 and is one of the UKs leading independent stationery and Post Office retailers. Our branches are trusted community hubs providing expert retail advice and essential Post Office services.

The Opportunity

This role is perfect for someone who enjoys helping customers while working in a fast-paced environment. You will play a key role in delivering excellent customer service across both our retail and Post Office operations, ensuring customers receive accurate, efficient, and friendly support.

What You Will Be Doing

  • Assist customers with Post Office and retail transactions

  • Deliver exceptional customer service and build customer loyalty

  • Process postal, parcel, banking and retail transactions accurately

  • Promote products and services that meet customer needs

  • Maintain excellent branch standards and compliance

  • Support branch performance and customer satisfaction targets

What We Are Looking For

  • Minimum 2 years retail experience preferred

  • Passion for customer service

  • Strong communication and attention to detail

  • Ability to stand for long periods on the shop floor

  • Ability to lift and move parcels up to 12kg in weight

  • Ability to pass an enhanced DBS check

  • Right to work in the UK for at least 18 months

  • Flexibility to work weekends and support nearby branches when required

Why Join Us?

  • Career development and progression opportunities

  • Full Post Office training provided

  • £12.76 per hour, increasing to £13.10 per hour after probation and benefits

  • Friendly and supportive team environment

  • Employee discount and pension scheme

Employee discount and pension scheme

These values guide everything we do — from how we work together to how we serve our community. We’re looking for people who not only have the skills for the role, but who also genuinely connect with what we stand for.

We’re also committed to building an inclusive and supportive workplace, where people of all backgrounds, identities, and abilities feel respected, valued, and able to thrive. If you need any reasonable adjustments during the application or interview process, just let us know — we’re here to help.

If you're ready to bring your skills, enthusiasm, and great customer service to a company that values its people, apply today!

Back to blog

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...